Production Support Engineer - Assistant Vice President

Job Description:

Job Title Production Support Engineer

Corporate Title Assistant Vice President

Location Cary, NC

Who we are

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

You will be operating within Corporate Bank Production as a Production Support Engineer in Client Access & Services domain. Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology. Team provides 24x7 support and follows ‘follow the sun’ model to provide exceptional and timebound services to the clients.

Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives and our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safe-guard any changes being made on our production environment, across all domains at Corporate Bank.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days, a commitment to Corporate Social Responsibility

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits, Educational resources, matching gift and volunteer programs

What You’ll Do

• Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production

• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them

• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues

• Ensure all the Business queries are handled on priority within agreed Service Level Agreements (SLA) to ensure application stability

• Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability

• Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams

Skills You’ll Need

• Bachelor’s degree or equivalent required

• Deep understanding of application Support and/or Development and complex Information Technology (IT) infrastructure (UNIX, Database, Middleware, Cloud, Message Queue (MQ) etc.)

• Exposure in Kafka, Kubernetes and microservices based on Java

• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)

• Experience of supporting complex application and infrastructure domains

Skills That Will Help You Excel

• Excellent troubleshooting, problem-solving skills

• Excellent communication skil