HC & Insurance Operations Specialist

Req ID: 321588 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a HC & Insurance Operations Specialist to join our team in Boston, Massachusetts (US-MA), United States (US).

Role: HC & Insurance Operations Specialist

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Salary for this role is $65K

Basic Qualifications:

• 3 Years Insurance experience
• 3 Years EDI error resolution experience
• 1 year work at home or Hybrid office experience
• High School diploma or GED

 

Responsibilities:

• Handle detailed problems which require standard solutions
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team
• Provides end user support for a specific application and translates those needs for developing test plans while learning about the applications and the client
• Participates in application implementations and test end user processes
• Assists with the creation of presentations and other materials for end user training
• Interacts with clients, both internal and external, to supply information
• Develops customized queries and reports utilizing basic table matrices
• Logs and tracks problems/works tickets with external product vendor or support organizations
• Knowledge of system development methodology, project management and system architecture
• Demonstrated analytical/problem solving skills
• Solid influencing and communication skills
• Ability to translate between non- technical business users and technical IT resources
• Strong client service attitude
• Organization and time management skills
• Support of various other advanced functions
• Business scenario testing, root cause analysis and solutioning.
• QC documents and work items following policies and procedures.
• Need to work from Canton, MA Client Site.

 

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

 

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check. 

 

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

1. NTT DATA will provide a computer and headset for remote work.
2. Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
3. Failure to return equipment may result in collection actions and/or other consequences.
4. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
5. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

Technical Performance and Issue Tracking

1. Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
2. Remote employees must adhere to all technical support procedures and protocols.
3. Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

1. Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
2. The workspace must be a permanent, unencumbered location used daily for work.
3. Employees must work with minimal distracti