Strategic Global Alliances Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Build something new with a world-class team.

At Genesys, we empower our people to take ownership, make decisions, and deliver their best. Your potential is waiting—why not make your mark with us?

Strategic Global Alliances Director

Are you a strategic alliance leader with a strong background in SaaS and cloud solutions, looking to build and grow global partnerships in a high-impact role? As Strategic Global Alliances Director, based in Italy, you will play a critical role in expanding our global partner ecosystem—especially with GSIs (Global System Integrators), strategic VARs, and key consulting firms across EMEA.

You’ll work cross-functionally with sales, marketing, product, and delivery teams to drive joint go-to-market strategies, increase partner-led revenue, and deepen partner engagement.

What you’ll do

• Own and grow strategic partner relationships, particularly GSIs and key global partners, ensuring alignment on mutual goals and joint execution.
• Define and execute scalable go-to-market strategies in collaboration with partners and internal stakeholders.
• Identify and drive new business opportunities and revenue streams via partner channels, ensuring high-impact sales outcomes.
• Position Genesys solutions as a preferred offering within the partner portfolio.
• Build and maintain relationships across all partner levels—from executive leadership to field sales.
• Negotiate and manage complex partnership agreements that unlock long-term value.
• Collaborate with field sales to co-sell opportunities and ensure partner-sourced pipeline growth.
• Develop and manage business plans, engagement models, and enablement programs with each strategic partner.
• Work closely with marketing teams to design and deliver joint campaigns that support awareness and demand generation.

What we’re looking for

• 7+ years of experience in SaaS/Cloud sales, alliance management, or business development within the technology industry.
• Deep experience working with or for GSIs, strategic VARs, and/or global consulting firms.
• Strong commercial acumen, with a proven ability to drive revenue through partners.
• Demonstrated success managing executive-level partner relationships and complex multi-regional alliances.
• Ability to develop and deliver joint business and go-to-market plans.
• Exceptional communication, negotiation, and influencing skills.
• Fluent in English; Italian and additional languages are a plus.
• Bachelor’s degree or equivalent work experience.
• Ability to travel internationally up to 50%.

Why join Genesys?

• Collaborate with passionate, diverse, and global teams.
• Drive transformation at the intersection of technology and customer experience.
• Be part of a Magic Quadrant leader committed to innovation and AI-powered solutions.
• Thrive in a flexible, hybrid work environment that supports work-life balance.
• Make a real impact in a company that values inclusion, purpose, and growth.

#LI-Hybrid #LI-MC1

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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