Patient Access Representative I - Emergency Department

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative I - Emergency Department

                        

Location

Uniontown

                    

Facility

Green Health and Wellness

                     

Department

Patient Registration-Cleveland Clinic Akron General

                      

Job Code

U99943

                     

Shift

Days

                       

Schedule

7:00am-3:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients in the Emergency Department, verify information and collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family members and setting the tone for how their visit to the Emergency Department goes. 

 

A caregiver in this position works days from 7:00AM – 3:00PM, including every other weekend and rotating holidays. 

 

A caregiver who excels in this role will:  

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information. 

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role with in person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

Physical Requirements:

• Ability to communicate and exchange accurate information. 

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a co