Director, MSP Infra Services Team

Company Overview:

Samsung SDS America (SDSA), the IT and innovation hub of Samsung, delivers innovative cloud, AI, digital logistics, cybersecurity, and enterprise solutions to transform the way businesses work and operate. We serve Fortune 500 companies across industries and are driving digital transformation with cutting-edge technologies and trusted services.

Position Summary:

The Head of Cloud Infrastructure Managed Services is a senior leadership role with full P&L ownership, responsible for the strategic direction, delivery excellence, and operational performance of managed cloud services across multi-cloud platforms (SCP, AWS, Azure, GCP). This role leads cross-functional teams—including CloudOps, SecOps, DataOps, and DevOps—and builds strong partnerships with hyperscalers and technology partners. The ideal candidate drives innovation, ensures cost-effective and compliant service delivery, develops talent, and aligns services to evolving client needs and market demands.

You will work closely with executive leadership, customers, and cross-functional product, engineering, and sales teams to ensure we are delivering high-performance, cost-effective, scalable, and secure cloud services. The ideal candidate brings a strong background in cloud infrastructure and operations, a strategic and business-oriented mindset, and a passion for building and leading high-performing teams.

Responsibilities:

Leadership & Strategic Execution

• Own the P&L for the managed cloud services business, ensuring revenue growth, profitability, and operational excellence.
• Develop and execute a future-proof strategy for managed cloud services aligned to market trends, client needs, and innovation opportunities.
• Lead a multi-disciplinary team and foster a culture of accountability, agility, and continuous improvement.
• Build partnerships with hyperscalers, ISVs, and ecosystem players to enhance value delivery and joint go-to-market efforts.
• Collaborate with executive leadership to define and deliver new service offerings.

Service Delivery & Operational Excellence

• Direct end-to-end delivery and operations across Samsung Cloud Platform (SCP), AWS, Azure, and GCP.
• Ensure high availability, scalability, security, and cost efficiency across cloud workloads.
• Implement DevOps, SRE, and automation-driven operating models to drive consistency and speed.
• Monitor SLAs, KPIs, and service health metrics to maintain transparency and exceed client expectations.
• Lead regulatory and security compliance efforts (SOC2, ISO, HIPAA, etc.).

Strategic Delivery & Operational Excellence

• Lead strategic partnerships to enhance service capabilities and co-develop joint offerings with cloud technology partners.
• Manage budgeting, forecasting, and service cost-effectiveness through collaborative planning.
• Drive cost efficiency and innovation without compromising service quality.
• Collaborate with finance, procurement, and business units to support partner-aligned cloud initiatives and measurable value realization.

Capability & Talent Development

• Attract, retain, and develop top talent across cloud engineering, operations, and architecture functions.
• Build internal capabilities through structured training, knowledge sharing, and mentoring.
• Promote a high-performance team culture with cross-regional collaboration, especially with counterparts in Korea HQ.
• Lead internal stakeholder and client conversations as a trusted advisor for cloud operations and transformation.

Requirements

• 12+ years of experience in IT infrastructure and operations, with at least 5 years in cloud services leadership roles.
• Proven track record of owning and driving P&L performance for cloud or managed services portfolios.
• Deep expertise in multi-cloud environments (AWS, Azure, GCP) and hybrid architectures.
• Strong background in DevOps/SRE principles, automation, and infrastructure as code (IaC).
• Demonstrated success in building scalable service delivery and operations teams in global or matrixed organizations.
• Experience leading strategic partnerships with hyperscalers, ISVs, or cloud ecosystem players.
• Strong understanding of security and compliance standards (SOC2, ISO, HIPAA, etc.).
• Business acumen to translate technical operations into measurable business value and client impact.
• Excellent executive communication, people leadership, and stakeholder engagement skills.

Benefits

Samsung SDSA offers a comprehensive suite of p