Bilingual Account Coordinator, Servicing (Spanish)

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

We're looking for thoughtful problem-solvers with big hearts, confident communication skills, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Bilingual Account Coordinators (Spanish) on the Servicing Team.

This is a full-time, work from home position with full benefits. We're currently hiring in AR, AZ, FL, GA, MO, TX, UT, VA and WA.

About you:

You've developed your skills with 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.

We've found that everyone from recent grads, tenured call-center professionals, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role.

The impact you'll make:

You'll drive forward our mission of enabling financial progress by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.

Day-by-day, your strong verbal communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit. Your commitment to exceptional customer service will assure our cardholders that their financial well-being is our top priority. 

You'll thrive in this role if:

• You are 100% fluent in both Spanish and English.
• You have 1+ year(s) customer service experience, in any industry.
• You're curious, use good judgment, and can quickly process situations to find solutions.
• You're a great listener and find it easy to connect with others and build rapport.
• You stay calm during conflict and recover quickly from difficult conversations.
• You have strong written and verbal communication skills.
• You're tech-savvy and comfortable learning new software.
• You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
• You're adept at handling change and enjoy a fast-paced, dynamic work environment.

Work location:

• This is a work-from-home position, contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT, VA or WA.  All states are subject to change.
• A private, quiet, distraction-free, interruption-free work area is required.
• Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required.

Schedule: Please translate times to your local time zone

• Training schedule (paid): 
  • Duration: First 3 weeks
  • Monday - Friday 8:30 AM to 5:00 PM Eastern 
• Work schedule: 
  • Monday - Friday 11:30 AM to 8:00 PM Eastern 

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay: $18.97
• Monthly Wellness Stipend: $100 to use in any way that helps you thrive
• Monthly Internet Stipend: $40 
• All IT equipment required for this role provided during your employment
• 160 Paid Time Off (PTO) hours 
• 6 paid company holidays + 16 hours paid floating holiday time
• Health, dental and vision benefits, with a 100% company-paid employee option
• Paid parental leave after 6 months of employment
• Flexible Spending Account for medical and childcare expenses
• 401k with company match

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have les