Quality Manager (ISO/CMMI)

Description

Job Title: Quality Manager 

Job Location: Hybrid - Mix of in-office and work-from-home in Spring Lake, NC

Job Type: Full time 40 hours

Travel Requirement: Up to 25%

Clearance: Ability to obtain and maintain a DoD Secret Clearance

Job Description:

Sherpa 6, a leading Service-Disabled Veteran-Owned Small Business specializing in tactical network solutions and software development, is seeking an experienced and highly motivated Quality Manager (QM). The QM will work hands-on with hardware and software teams to ensure quality products are delivered to our mission-critical military customers. This includes direct collaboration with engineers to implement quality standards, conducting on-site inspections to ensure product integrity, and addressing technical challenges in real-time to meet the rigorous demands of military applications. The QM will play a pivotal role in maturing the company’s business practices to achieve ISO 9001:2015 and CMMI Maturity Level 3 certifications. This position will lead the development, implementation, and continuous improvement of the company’s quality management system (QMS), ensuring adherence to industry standards, regulatory requirements, and customer expectations.

Key Responsibilities:

1. Quality Management System Development:

• Lead the design, documentation, implementation, and continuous improvement of Sherpa 6’s QMS to meet ISO 9001:2015 and CMMI Maturity Level 3 standards.
• Develop and maintain quality policies, procedures, and process documentation.

2. Policy and Process Maturation:

• Collaborate with functional teams to standardize and streamline processes across the organization.
• Ensure that processes are well-defined, repeatable, and capable of delivering consistent quality outcomes.

3. Internal Audits:

• Plan, schedule, and conduct regular internal audits to assess the effectiveness of the QMS.
• Identify non-conformances, recommend corrective actions, and verify the implementation of improvements.

4. External Audit Coordination:

• Serve as the primary liaison with external auditors and certification bodies.
• Prepare the organization for external audits by ensuring compliance with applicable standards.

5. Training and Awareness:

• Develop and deliver quality training programs to promote a culture of quality and continuous improvement.
• Provide guidance and support to staff on quality management principles and best practices.

6. Metrics and Reporting:

• Establish and track key performance indicators (KPIs) to monitor the effectiveness of the QMS.
• Present regular reports to executive leadership on quality performance, audit results, and improvement initiatives.

7. Risk Management:

• Identify and assess risks related to quality and process performance.
• Implement risk mitigation strategies to ensure the reliability of Sherpa 6’s products and services.

Requirements

Qualifications:

• Bachelor’s degree in a relevant field (Engineering, Business, Quality Management, or equivalent).
• Minimum of 5 years of experience in quality management roles, preferably within a government contracting or technology environment.
• Proven experience leading organizations to successful ISO 9001:2015 and/or CMMI Level 3 certifications.
• Strong knowledge of quality management principles, process improvement methodologies, and industry best practices.
• Experience conducting internal and external audits.
• Certification as a Lead Auditor for ISO 9001:2015 and/or CMMI preferred.
• Familiarity with government contracting and Department of Defense (DoD) standards is a plus.

Key Attributes:

• Detail-oriented with a focus on accuracy and thoroughness.
• Self-motivated, proactive, and capable of managing multiple priorities.
• Strong leadership skills, with the ability to inspire and drive change.
• Commitment to continuous learning and improvement.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organization.

Metrics for Success:

• Completion of ISO