Pharmacy Intern, Keauhou Kona

Job Details

Job Location: KTA Keauhou 7 - Keauhou, HI 96740Position Type: Part TimeSalary Range: $17.00 - $20.00 HourlyJob Shift: Day

*THIS IS AN ONGOING POSTING AND APPLICANTS WILL ONLY BE CONSIDERED WHEN WE HAVE A JOB OPENING.

PRIMARY RESPONSIBILITY
The primary responsibility of a Pharmacy Intern is to ensure customer satisfaction by accurately assisting the Pharmacists on duty with processing and filling prescriptions.  A Pharmacy Intern increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
•    Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
•    Receive prescriptions and medical information from customers.
•    Retrieve proper drugs from the shelves.
•    Type, bill, count and package prescriptions.
•    Charge and collect payment from customer using cash register/computer.
•    Properly price, rotate and stock merchandise in the correct locations in the pharmacy.  

NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person-in-charge.
•    Answer incoming phone calls and pages over the PA system.
•    Process invoices and file prescriptions.
•    Order, check-in and store supplies and merchandise.
•    Properly price, stock and merchandise items to correct locations on the sales floor.  
•    Inventory merchandise – process returns, check for outdate items, etc.
•    Refill and maintain “robot” or other counting technology.
•    Maintain and clean the department - dust, discard trash, etc.
•    Work at other locations as needed.
•    Perform other duties as required or assigned.
 

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
•    GREET all customers (be friendly, smile and make face-to-face eye contact).
•    HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
•    Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
•    THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS
•    Frequently work indoors where it is clean, air-conditioned (sometimes cold), and adequately lighted environment.
•    Occasionally work in a store warehouse where it may be both noisy and dusty.    
•    Seldom need to travel and work at other locations.
 

WORK HOURS
•    Generally be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.

EQUIPMENT USE
•    Frequently use a telephone to communicate with fellow store associates, customers, sales representatives, other health care providers and insurance companies; use pens, pencils, calculator, photo-copier, fax machine, scanner and other “office” equipment to process customer’s prescriptions and invoices; use a computer and keyboard to enter and retrieve date, process prescriptions, type reports and documents, send and receive emails, do research or look up claim information; use a spatula, counting tray and “robot” or other automatic pill counter to count and fill customer’s prescriptions; operate a computer/cash register (POS system) when charging and collecting payment from customers.
•    Occasionally use box cutters, ladders, stock wagons and hand trucks to stock and retrieve merchandise and supplies; operate a freight elevator, paper cutter and other office equipment.
•    Seldom need to operate a company vehicle.
 

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
•    MENTAL – Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations.  Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions.  Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-w