Business Systems Relationship Manager

Overview

We are seeking a Business Systems Relationship Manager with strong systems and data analysis experience in our Lexington, Kentucky office.

 

Why Gray?Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Data Centers, Distribution, and Advanced Technology. Founded in 1960, Gray’s robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world’s most sophisticated organizations. Still, these areas don’t define Gray—our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray

 Responsibilities

What we expect… (Essential Functions)This individual serves as an ambassador by helping internal customers manage the system(s) and assists with the current processes and data analysis. The focus is on building and managing strong relationships, understanding business needs, and ensuring technology solutions are aligned with a defined set of goals.

• Develops and enforces team standards and best practices for all relationship management activities.
• Serves as the primary point of contact and liaison for a designated business unit.
• Builds and maintains strong, trusted relationships with key business stakeholders to understand their goals, challenges, and technology needs.
• Communicates IT strategies, roadmaps, and project progress to business stakeholders in a clear, non-technical manner.
• Acts as an advocate for the business unit within the IT department, ensuring their priorities and requirements are accurately represented.
• Manages the demand and intake of new project requests from the business unit, helping to prioritize and document needs.
• Identifies opportunities for technology to improve business processes and achieve strategic objectives.
• Aligns technology solutions with business needs and collaborates on the creation of business cases.
• Researches and participates in the software community to resolve issues where answers are unknown and implement solutions.
• Maintains knowledge of trends and developments in software providers, vendors, and technology.
• Performs other duties as required.

 Qualifications

Who we want… (Requirements)BS/BA in Computer Science, Business, Project Management, Finance, Accounting, Marketing, Sales, or related field; or equivalent combination of education and experience

• Minimum 8 years business systems analyst experience
• IIBA Certification of Capability in Business Analysis or similar certification preferred
• Technical project management and team coordination experience
• Technically savvy with an understanding of database concepts, functional software setups, cybersecurity, and business processes
• Must be well organized, efficient, results and detail-oriented, and able to work independently as well as a member of a team
• Strong people skills plus the ability to interact and collaborate with all levels across the organization.
• Strong written and verbal communication skills
• Excellent in writing effective documentation including but not limited to requirements, process flow maps, and use cases
• Ability to manage and prioritize multiple initiatives simultaneously
• Effective change management skills, analytical skills & process orientation
• Must have ability to educate their coworkers, have patience and the capability to support end-users
• Previous experience training end-users in the use of applications and processes is preferred
• Agile/Scrum experience preferred

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Supervisory Responsibilities

• Leads a team of Business Systems Analysts, providing guidance, mentorship, and professional development.
• Manages the performance, career progression, and day-to-day work of all direct reports.

Physical Demands & Work Environment

The physical d