MTC Regional Briefing Coordinator - Saint Louis, MO

Salary: $68000 - $74000/ year

Pay Grade: 13 

Other Forms of Compensation:  

 

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The MTC Briefing Coordinator is responsible for managing a seamless onsite experience for all engagements and events taking place in Microsoft Technology Center in Saint Louis, MO. The responsibilities for this role includes; industry client & stakeholder meetings, scheduling & logistics, SOP & best practices development. Cross collaboration with peers, management, VM, Stakeholders and MTC Staff to ensure continuity and prosperity of the Briefing Coordinator Program, the MTC’s and their customers.

 

Essential Functions & Responsibilities:

• Schedule all engagements and events in coordination with the Director and Technical Director
• Refresh all marketing and partner collateral and maintain inventory
• Update the engagement schedule on a daily basis and share it with the local facility Receptionist 
• Handle updating the lobby video display that lists the MTC engagements and events 
• Collect all the necessary information for MTC engagements/events with Account Managers (AM) and Lead Architects (LA) (time, date, catering, hotels, special requests, etc.) 
• Maintain and update all internal MTC tools and applications:
• CRM Tool-
  • create engagement, set internal conference calls between MTC assigned LA and AM, confirm, process and close engagements
  • data entry of engagement and opportunity details
  • process engagement logistics and documents
• Prepare all customer documents - sign-in sheets, door signage, catering, name badges and MSCompany Store Passes (if applicable) and post to the team portal site
• Coordinate the ordering of catering for all engagements/events, including the setup/breakdown and cleanup
• Manage all catering procurement details (coordination of delivery, collection of receipts, and recording billing information)
• Process all catering related expenses charged to AMEX meeting card and reconcile regularly through MSInvoice
• Handle the distribution and collection of the engagement evaluation forms; as well as entering feedback data into the MTC Tool
• Manage pre-engagement arrangements prior to the start of the meeting, which includes the cleaning and setup (meeting logistics –agenda, evaluations, tent cards, pad/pen, etc.) of the various MTC suites/rooms
• Provide concierge style service to all customers; meet and greet MTC customers as they arrive at reception and escort/direct them to their assigned suite/room as well as assist with any ad hoc requests (local restaurants/take out, hotels, theaters, etc)
• Participate in regular meetings with MTC Director and/or MTC Technical Director to discuss upcoming engagements/meetings

 

Qualifications:

• Bachelor’s degree 
• Extensive experience with Microsoft products and current on Microsoft Industry Trends. Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint
• Able to quickly learn new tools/software
• 3-5 years’ experience in Customer Service
• 2 years planning experience.  Experience planning business events – product releases, Trade shows, conferences, etc.  If not large in size, must have experience planning several high-level events at once
• Extremely professional and client focused. Able to interact with all levels of business clients
• Strong interpersonal and hospitality / customer service skills. 
• Excellent communication skills are a must (both verbal & written).
• Must be process oriented, organized and have attention to detail, yet also be flexible. 
• Self-motivated and able to keep up in a strategic and fast paced environment.  
• Independent, yet able to follow guidelines well and shows a good sense of judgment.  Also able to work well on a team.
• Comfortable communicating with a global community; i.e. various cultures and languages.
• Organized and