Business Systems Analyst II - Platform Owner

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Since 1962, our Asset Protection Division has been a trusted provider of F&I solutions for the automotive industry. We offer a comprehensive portfolio of vehicle protection plans, maintenance programs, and other F&I products to thousands of dealerships. Our Operations team is dedicated to supporting and enhancing our platform solutions, and we're looking for a dynamic Business Systems Analyst II- Platform Owner to join us.
This role is responsible for driving the business strategy, development, and continuous improvement of NICE CXOne and other AI tools and digital platforms. You will work closely with a multi-faceted team that supports employee readiness to ensure these platforms meet the needs of our customers and align with our business objectives. Additionally, you will support business analytics requests by leveraging reporting tools such as Power BI, NICE CXOne, SQL, and others upon request.

Key Responsibilities:

• Business Strategy: Own and execute the business strategy for NICE CXOne and other AI tools and digital platforms, ensuring alignment with Operations strategic goals.
• Project Management: Utilize project management skills to oversee the implementation and enhancement of platform features and capabilities.
• Product Roadmap: Define and prioritize the roadmap for NICE CXOne and other platforms, ensuring timely delivery of features and enhancements.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders to gather requirements, provide updates, and ensure alignment.
• Performance Monitoring: Monitor platform performance, identify areas for improvement, and implement solutions to enhance reliability and scalability.
• Business Analytics: Support business analytics requests by leveraging reporting tools such as Power BI, NICE CXOne, SQL, and others to provide insights and data-driven recommendations.
• Market Analysis: Stay informed about industry trends, competitor activities, and emerging technologies to keep the platforms competitive.
• Budget Management: Manage the platform budget, ensuring efficient allocation of resources and cost control.

Qualifications:

• Experience: 3-5 years of experience in systems analytics, platform management, project management, or a similar role.
• Technical Skills: Understanding of cloud technologies, Artificial Intelligence, and platform architecture.
• Project Management Skills: Proven ability to manage projects effectively, ensuring timely and successful delivery.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
• Business Analytics: Proficiency in using reporting tools such as Power BI, NICE CXOne, SQL, and others to support business analytics requests.

Preferred skills and qualifications:

• Bachelor’s degree in business, computer science, information systems, or related field  

Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.    Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we