SolutionHealth - Team Lead - EHS Patient Access - Full Time

Come work at the best place to give and receive care!

​Job Description: 

Patient Access Lead: Bedford Urgent Care

About the Job:

To supervise the daily activities of the Patient Access team members, providing leadership, direction and supervisory skills and ensuring proper staffing.

What You’ll Do:

• Oversees the daily activities of the Patient Access team.
• Ensures work queues are completed daily by team members.
• Provides all necessary training to including downtime procedures and recovery to Patient Access Representatives.
• Completes and maintains schedule of shifts and pager rotation for Patient Access areas and posts in a timely manner.
• Keeps Patient Access Representatives abreast of changes in registration requirements and policies.
• Aids in the hiring process along with the Patient Access Manager.
• Provides feedback to Manager on employees for annual performances.
• Works denial report weekly and uses information to track and trend areas in need of improvement in a timely manner.
• Provides training and feedback to team members.
• Monitors team members work to ensure procedures are being followed; addresses any deficiencies in training.
• Provides continuous evaluation of processes and makes suggestions to improve area operations, efficiency and service.
• Works as a member/leader of special or ongoing projects that are important to area/process improvement.
• Works closely with clinical leaders in respective areas and recommendations to improve the patient experience.
• Assists with weekend coverage as needed.
• Creates an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Assists Manager in response and resolution of employee relations issues Responsible for completing staff meeting minutes as requested.
• Conducts staff meeting in the manager’s absence.
• Responsible for pager as needed to ensure proper coverage.
• Orders and maintains all supplies for Patient Access.
• Provides Excellent Customer Service.
• Motivates and inspires team members.
• Performs all Registration duties.

Require Skills and Abilities

• Ability to maintain good communications establish and positive working relationships with employees and patients.
• Ability to work with frequent interruptions; respond appropriately to unexpected circumstances.
• Ability to organize work and manage change, a flexible planner who can adjust to the changing needs of the department and organization.
• Ability to problem solve.

Job Qualifications:

• Education: High School Diploma or equivalent required. Associate degree preferred.
• Experience: A minimum of three (3) years of Customer Service experience required. One (1) to three (3) years of supervisory experience required.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center
• And more!

#DMB

Work Shift: 

40 hours per week, Monday - Friday 9:00 AM - 5:30 PM

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.