Customer Service Associate II
Texas A&M AgriLifeAbout the role
Job Title
Customer Service Associate IIAgency
Texas A&M Agrilife Extension ServiceDepartment
Soil & Crop SciencesProposed Minimum Salary
$17.50 hourlyJob Location
College Station, TexasJob Type
StaffJob Description
About Texas A&M AgriLife
Texas A&M AgriLife is comprised of the following Texas A&M University System members:
- Texas A&M AgriLife Extension Service
- Texas A&M AgriLife Research
- College of Agriculture and Life Sciences at Texas A&M University
- Texas A&M Forest Service
- Texas A&M Veterinary Medical Diagnostic Laboratory
As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.
Click here to learn more about how you can be a part of AgriLife and make a difference in the world!
Responsibilities:
- Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports.
- Provide first person contact with visiting clients and offer limited client phone support.
-Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory’s NIR spectrophotometers for non-destructive forage/plant tissue analyses.
-Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation.
-Greets customers and responds to difficult customer inquiries and complaints.
-Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.
-Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service.
-Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments.
-Other duties as required.
Required Education and Experience:
-High school diploma or equivalent combination of education and experience.
-Three years of related experience.
Required Knowledge, Skills and Abilities:
-Knowledge of word processing, spreadsheet, and database applications.
-Strong verbal and written communication skills.
-Strong customer service skills and detail-oriented.
-Ability to type accurately and use Word, and Excel documents.
-Ability to multitask and work cooperatively with others.
Why Work at Texas A&M AgriLife?
When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents.
In addition, Texas A&M AgriLife offers a comprehensive benefit package including the following:
- Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatic enrollment in the Teacher Retirement System of Texas
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