Accounts Receivable and Collections Specialist

About Us:

USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada. 

Job Title: Accounts Receivable and Collections Specialist

Job Summary:  

The Accounts Receivable and Collections Specialist is responsible for collecting our investment in accounts receivable. It is the responsibility of the Accounts Receivable and Collections Specialist to see that payments are made within terms, advise management of customers who fall beyond payment terms and of all significant collection issues that impact cash flow.

The AR and Collections Specialist will strive to meet goals, established by senior management, which relate to bad debts, aged accounts receivable, and Days Sales Outstanding (DSO).  The goal is to maximize cash collections by meeting or exceeding cash targets, minimize bad debt expense, consistently reduce past due accounts receivable balances and maintain a positive working relationship with internal and external customers.

Essential Duties and Responsibilities:    

• Effectively manages AR assigned accounts by making timely collections of all accounts while maintaining good customer relationships with a positive attitude
• Assesses payment history at the client level to assist in forecasting cash receipts two months in advance
• Prepares weekly reporting on account aging to be distributed to management and account teams as requested
• Performs daily activities pertaining to credit application processing
• Processes bankruptcy notifications and correspondence in accordance with departmental guidelines
• Identifies uncollectible balances and prepare monthly bad debt analysis report to support company’s reserve
• Works with Credit Manager to oversee the execution, administration and management of our credit and collections programs on our customer accounts
• May assist with credit evaluation activities including gathering financial information from customers, DNBi credit reporting and performing basic credit review and recommendation to Credit and Collections Manager
• Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation
• Develops relationships with our customers, internal departments and associates.  Works closely with clients and internal billing teams on various problems related to billing errors through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction
• Participates in developing and documenting policies, procedures, and internal controls for credit processes.  Recommends opportunities for continuous improvement
• Completes ad hoc projects that require data mining and analytical skills

Qualifications:      

• Bachelors Degree in Accounting or Finance
• 5+ years related experience 
• JD Edwards,  Advanced Excel skills, presentation skills

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