Media Communication & Production Specialist

Leidos seeks an experienced, Media Communication & Production Specialist to support our team. A successful candidate will work closely with customers, including executive-level staff, to ensure smooth operation and troubleshooting of IT and AV equipment.

Primary Responsibilities:

• Audio/Visual Support:

  • Provide physical setups, testing, and maintenance of audio/visual equipment and conference facilities.

  • Ensure direct communication with customers, including executive-level staff, for AV needs.

• Video Teleconferencing:

  • Assist with video teleconferencing and live streaming webcasts and webinars

  • Set up, reserve, schedule, establish, test, troubleshoot, monitor, and conduct Zoom VTC and Teams sessions.

  • Operate laptops and ensure successful webcasting feed.

  • Schedule and initiate Zoom and MS Teams sessions, ensuring active sessions before transferring host privileges.

  • Perform daily testing and preventive maintenance on VTC systems with EDM team and report issues.

• IT Support:

  • Provide daily IT support, including hardware/software upgrades and maintenance from Windows XP to Windows 11.

  • Offer advanced technical and configuration support for microcomputer hardware, software, network, and office automation.

  • Troubleshoot issues such as desktop performance, connectivity problems, and data transfer during system upgrades.

  • Monitor and resolve tickets throughout the agency's hours of operation, handling Desktop, Laptop, Printers, and peripherals issues.

  • Conduct analysis of issues and recommend appropriate actions.

• Telecommunications Support:

  • Provide interface support to telecommunications end users, operations personnel, and strategic program management.

  • Assist with IP/ISDN point-to-point and multipoint VTC sessions.

  • Validate VTC performance 30 minutes prior to sessions to ensure audio and video functionality.

• Customer Support:

  • Receive and troubleshoot Tier I or II phone calls and service tickets.

  • Provide technical and operational guidance to customers for video teleconferencing systems.

  • Support surge requirements for special conferences outside business hours.

  • Maintain other conferencing requirements and assist end users with VTC issues.

• Inventory and Record Keeping:

  • Maintain accurate accountability records and reports on each conference/meeting operated.

  • Provide inventory and equipment status tracking support.

• Other Duties:

  • Perform daily testing and preventive maintenance on AV and IT equipment.

  • Provide primary and possible after-hours weekend or holiday support as pre-arranged with the customer.

  • Creates videos, graphics, photography, animation

  • Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables.

  • Communicates with internal and client project team members.

  • Works to influence team members regarding solution design, process and/or approaches

  • May require lifting and moving of AV and IT equipment.

  • Flexibility to work outside regular business hours for special events and surge requirements.

Basic Qualifications:

• Requires a Bachelor's degree and 5+ years of prior relevant experience

• Strong technical background with experience in audio/visual systems, video teleconferencing, and IT support.

• Proficiency with Windows operating systems and common office software.

• Experience with Zoom, MS Teams, and other VTC platforms.

• Knowledge of telecommunications systems and protocols.

• Familiarity with testing methodologies, technical standards, specifications, and IA security requirements.

• Excellent troubleshooting and problem-solving skills.

• Strong communication skills and ability to work with executive-level customers.

• Ability to manage multiple tasks and priorities effectively.

• Willingness to provide after-hours support as needed.

Original Posting Date:

2024-08-05

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $55,250.00 - $99,875.00

The Leidos pay range for this job level