Principal Technical Product Manager (Billing & Charging) - Remote

MINT MOBILE is seeking a talented Principal Technical Product Manager (Billing & Charging) to join the Product & PMO Team! Individual reports to VP, Product Management. Role is remote - must reside in the United States.

ABOUT THE ROLE

As part of Mint Mobile’s Product Management Team, you will specialize in the support and development of brand-agnostic platforms that will ensure the business’s ability to grow while maintaining stability from both a system and compliance standpoint. You will lead a team of Product specialists in a variety of disciplines, including billing and financial systems, rate plans, promotions, offers, and taxation. Leveraging your subject matter expertise, you will provide direction and mentoring, helping to both mature our processes and grow our internal knowledge base.

In partnership with Finance, Engineering, and PMO, you will manage the roadmap for the improvement and evolution of our current billing system, producing requirements and providing design direction as needed. You will also take the lead for any future integrations or migrations.

In partnership with Engineering, Tech Ops, Revenue Assurance, and other internal teams, you’ll proactively monitor, analyze, and report on platform performance, troubleshoot and drive the resolution of issues, and drive reliability and quality improvements.

As a new member of the team, you’ll be joining an established group of Product experts who are champions for each of our brands and always lead with action bias, data-driven decision-making, and cross-functional collaboration.

Your usual day of awesomeness includes:  

• Acts as a key liaison to the Finance department, directing a team that supports various Finance-centric initiatives, including the introduction of new financial platforms and E2E revenue optimization opportunities.
• Gathers requirements for billing system-related initiatives. Produces necessary diagrams and artifacts for translating Finance requirements into Engineering-ready blueprints. Factors both the current system state and industry best practices into all design and roadmap recommendations.
• Provides support for Finance’s operational needs, including GAAP compliance efforts and payment processor requirements, by serving as a liaison between the Finance team and Operational teams.
• Partners with operational teams, Revenue Assurance, Engineering, Biz and Technical Operations, to ensure their requirements are captured and incorporated into broader program requirements and design.
• Manages a team of Product Managers / Product Owners, providing mentorship and setting both a vision and strategy for product roadmap execution.
• As a strategic partner to the Retention Marketing team, helps define and manage technical, platform-level roadmaps for promo and offer fulfillment systems.
• Crafts a strategic story out of the numbers. Presents complex analytical findings in a clear, concise, and decision-impacting manner. Support executive strategy presentations.
• Builds consensus across the organization. Works cooperatively with cross-functional teams to achieve buy-in.
• Coordinates with solutions architects and developers to make sure product requirements accurately account for our system architecture and limitations.
• Works side-by-side with product owners, scrum masters, and release train engineers to ensure optimized output and sequencing of platform-level deliverables that are required for company-wide programs.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedules.
• Produce BRDs (Business Requirements Documents) and FRDs (Functional Requirements Documents) to document program requirements and facilitate both alignment and sign-off from cross-functional stakeholders.
• Meets regularly with other Product team members to discuss ongoing projects so as to effectively prioritize efforts across multiple teams and lanes.
• Develops a deep understanding of customer experience, especially at a tactical and transaction level, including but not limited to customer activations, renewals, payments, network features, devices, retailer integrations, promos, referral programs, and account notifications.
• Transforms complex, incomplete, conflicting, or ambiguous inputs into actionable recommendations backed by structured thinking and data-driven insights.
• Produces flow diagrams for the customer journey and underlying system processes.
• Has deep knowledge around the