Commercial Loan Servicing Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative in Collateral Lien Management as part of Commercial Banking Operations Division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualification:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Loan IQ, AFS and/or E-Trac
• Real Estate and UCC Article 9 experience
• Knowledge and understanding of loan documentation
• Experience with reviewing title policies and real estate collateral
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to navigate multiple computer systems, applications and utilize search tools to find information
• Exceptional verbal, written, and interpersonal communication skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Effective organizational, multi-tasking, and prioritization skills
• Sound knowledge of Microsoft Office (Work, Excel, & Outlook)

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa Sponsorship

Posting Location:

• 801 Walnut Street, Des Moines, IA

**You should be aware that specific compliance policies may apply regarding outside activities and/or personal investing.  Requirements may include pre-clearing outside activities, transferring brokerage accounts to a designated broker, trade pre-clearance, minimum holding period, monitoring of trading activity, etc. Affected employees will be expected to provide information to the Personal Account Dealing Team and abide by applicable policy requirements.

#CommercialBanking

Posting End Date: 

23 Nov 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells