Senior QA ServiceNow Administrator

Overview

 

GovCIO is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices. This role will be responsible for the configuration, maintenance, and improvement of the ServiceNow platform as well as the development and execution of QA strategies to validate system updates, workflows, and integrations. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities

ServiceNow Administration:

• Administer, configure, and maintain the ServiceNow platform, including core modules (e.g., Incident, Problem, Change, Asset, CMDB, Request, and Knowledge).
• Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer.
• Manage user roles, access controls, and permissions to ensure appropriate data security.
• Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives.
• Monitor platform health, performance, and compliance with ITIL best practices.
• Conduct regular platform audits and implement updates, patches, and upgrades.
• Integrate ServiceNow with third-party tools and APIs as needed.

Quality Assurance (QA):

• Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality.
• Perform regression testing for new releases, enhancements, and patches.
• Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations.
• Identify and document bugs or issues and coordinate with developers for resolution.
• Ensure changes follow the established change control processes and meet QA standards.
• Participate in user acceptance testing (UAT) with stakeholders and end-users.
• Maintain QA documentation, including test plans, execution results, and defect logs.

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

• 6+ years of experience in ServiceNow administration.
• Experience with ServiceNow development, scripting (JavaScript, Glide), and flow designer.
• Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred.
• Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking).
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.

Clearance Required: US citizenship is required to acquire a Top Secret Clearance. 

 

 

Preferred Skills and Experience

 

• ServiceNow certifications (e.g., CSA, CAD) are a plus.
• Experience with Agile/Scrum environments.
• Familiarity with automated testing tools for ServiceNow (e.g., ATF).
• Knowledge of database structures and reporting (e.g., Performance Analytics).
• Background in technical writing or process documentation.

 

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a ra