Senior Technical Program Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.      

Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life.      

Are you passionate about cloud computing? Do you get excited about taking a hands-on approach to transforming Microsoft’s most critical business through investigation, data analysis, and automation? If so, come and help us build the most reliable & efficient datacenter infrastructure on the planet. The CO+I Critical Environment Systems Intelligence (CESI) team is responsible for designing and delivering solutions to support global datacenter operations and to improve availability. CESI is helping to drive CO+I’s transition to a customer centric, data driven, live service culture. As a Senior Technical Program Manager, you will be a key player in this transformation.    

As a Senior Technical Program Manager on the CO+I Critical Environment Service Intelligence (CESI) team, you will enable the Microsoft data center availability team to make lower risk, data-backed decisions during outages and planned load shedding events by delivering a data driven solution that maps servers to customer impact. Microsoft’s data center capacity is growing at an exponential rate and while the number of customers and usage grows, Microsoft will continue to uphold its promise of high availability and customer success. This is the opportunity to streamline critical data mappings, unify language around customer impact across First Parties and Azure, and improve automations during outage mitigation procedures. You will partner with multiple CO+I teams, as well as Azure, Exchange, Bing, and other First Party partners, to develop and deliver this solution. A successful candidate for this role will leverage their knowledge of data center infrastructure capacity and service management, Customer Experience (CXP) and customer crisis management, cloud computing shared responsibility models, and geo- and zone-redundancy to ensure we have a clear understanding of what partners are responsible for which data center assets, and what is the impact of those assets on our customers during planned and unplanned outages. 
 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

As a Senior Technical Program Manager, you will:  

• Deliver a data-driven solution to map from servers (and clusters) to their responsible First Party owners and services by exposing leaps of logic that don't explicitly exist between systems 

• Define and get buy-in on a universal language for discussing customer impact, server inventory, and data center infrastructure across Azure and First Parties 

• Develop automations to appropriately calculate risk of impact to customers during an outage in collaboration with responsible parties and Azure Customer Experience 

• Drive data-accuracy and mapping upstream by engaging with the appropriate data owners and ensuring processes exist for ongoing monitoring and maintenance