Manager, Salesforce CRM Product Owner

Requisition ID:  35311  

 

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

Global Customer Relationship Management (CRM) Product Owner

Location: Lakewood, CO – Other locations will be considered

 

JOB SUMMARY

The Global CRM Product Owner partners with global stakeholders to drive the delivery and optimization of our Salesforce platform, translating business needs into actionable solutions and ensuring consistent execution in collaboration with IT (and other key stakeholders) and adjacent platforms (CLM, CPQ).

 

ESSENTIAL DUTIES

Business Partnership & Roadmap Ownership

• Serve as the primary liaison between global/regional business teams, ITS and Salesforce (eco-system)
• Be the key interface between the business and IT, translating commercial needs into scalable solutions while driving consistent, on-time delivery
• Own demand intake, prioritization, and roadmap governance
• Translate business requirements into clear, actionable solutions
• Drive alignment across regions and stakeholders, promote best practice sharing and implementation

 

Solution Design & Salesforce Expertise

• Act as Salesforce subject matter expert including CLM & CPQ ecosystems
• Ensure alignment across and between functions and key stakeholders (Sales, Global Services, etc.) for the broader Salesforce ecosystem, in particular changes or enhancements made in ServiceMax and Service Cloud to understand and navigate downstream impacts
• Lead the lifecycle of Salesforce enhancements, including demand intake, prioritization, release coordination, and ongoing optimization
• Challenge and refine requirements to deliver scalable, value-driven solutions
• Assess effort, timelines, licensing, and feasibility of enhancements
• Ensure alignment with platform best practices and long-term architecture

 

End-to-End Delivery & Release Management

• Own enhancements requests: planning, development, testing, and go-live
• Drive discipline in requirement quality, sprint planning, backlog prioritization, and delivery tracking
• Ensure robust testing (UAT), data validation, and release readiness
• Support IT teams to deliver on time and with quality (drive accountability)

 

Change Management & Innovation  

• Develop engagement plans (embed communication and training)
• Ensure proper documentation and process alignment
• Drive innovation and continuous improvement

 

Governance & Delivery

• Lead cross functional governance forums
• Influence senior stakeholders and IT partners
• Improve demand quality, reduce rework, and enhance delivery efficiency