Shift Lead

Description

La La Land is more than just a coffee shop—it’s a place where positivity, creativity, and community come together. Founded with the mission of spreading kindness, we are dedicated to creating a welcoming atmosphere where everyone feels at home. From our handcrafted beverages to our customer-first approach, every detail is designed to uplift and inspire.

At La La Land, we believe in making a difference not only in the lives of our guests but also in our community. Our team is passionate about service, and we’re proud to offer a space where good vibes and great coffee meet. We can't wait for you to experience the magic at our new location!

 Key Responsibilities:

1. Team Leadership:
   
   • Supervise and support team members during shifts, ensuring a positive and efficient work environment.
   • Assist in training new hires and developing team members’ skills.
   • Foster teamwork and help resolve any issues that arise during shifts.
2. Customer Service Excellence:
   
   • Ensure all guests receive exceptional service in a friendly and welcoming atmosphere.
   • Handle customer feedback or concerns with professionalism and care.
   • Lead by example in providing warm and personalized interactions with every guest.
3. Operational Support:
   
   • Oversee daily operations, including opening and closing procedures, inventory checks, and cash handling.
   • Maintain a clean, organized, and safe work environment.
   • Ensure all company policies and procedures are followed during shifts.
4. Problem Solving & Decision Making:
   
   • Address any operational or customer service issues that arise promptly and effectively.
   • Make decisions that align with La La Land’s values and enhance the guest experience.
5. Product Quality:
   
   • Ensure that all food and beverages meet La La Land’s high standards of quality and presentation.
   • Support the team in maintaining product consistency and upholding health and safety standards.

Requirements

• High school diploma: relevant training is a plus
• Previous work experience as a Barista or Waiter/Waitress
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills
• Flexibility to work various shifts, holidays and weekends

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