Program Coordinator - PRMO Learning Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire an Program Coordinator who will embrace our mission of Advancing Health Together.

 

Job Responsibilities:

 

Departmental Business Process Oversight (high percentage of your time)

Serve as daily departmental point of entry by managing departmental TrainRequest and PRMO Learning Center email boxes 

Manage Learning Center departmental calendar, i.e., instructor assignments, team meetings / development

Assign new hire onboarding curricula specific to ambulatory and hospital patient-facing job functions, within the Duke Health enterprise, in alignment with new hire effective dates

Distribute "Friday-before-Day-One-at-Duke” individualized new hire texts bi-weekly

Prepare and distribute "Laptop Loaner / Equipment As sessment Survey” bi-weekly to hiring managers in preparation for departmental new hire laptop distribution process

Conduct curriculum assignment / training agenda departmental quality assurance in alignment with established departmental process

Distribute onboarding curricula assignment emails bi-weekly to new hires / transfers and hiring managers

Distribute new hire group follow-up Learning Management System (LMS) Web-based Training (WBT) onboarding course completion summary emails bi-weekly to individual learner and respective supervisor 

Review, troubleshoot or triage PRMO-related DUHS E- learning listserv emails and ServiceNow tickets 

 Live Virtual, In-Person Session and Organizational Event Coordination (much of your time)

 Manage and serve as the dedicated team member responsible for executing “the new hire Monday” on-site instructional loaner laptop bi-weekly distribution process

Manage and serve as the dedicated bi-weekly on -site Friday laptop sanitation / Laptop Software Updates / Reboot and secure storage process 

Facilitate live-virtual onboarding sessions, in partnership with LMS Education and Training Coordinator, related to Onboarding Tech Check, LMS Learning Lab(s), and soft skills courses (such as leadership courses, Welcome Event, Core skills, new hire feedback sessions, etc.)

Prepare and submit ServiceNow NetID/PIN Station tickets bi-weekly

Coordinate and maintain the Learning Center master schedule for events and training sessions; manage Learning Center training room reservation approval process

Sup port in-person and live, virtual events, involving PRMO Learning Center collaboration (i.e., Belonging Session, helping events on-site in Learning Center spaces

Partner with program leaders to develop organizational or departmental resource plans in support of defined learning program objectives

Anticipate and provide guidance on program protocol, procedures, and operating polices for the management of facility reservation systems and requests for Learning Center space.  Arrange for computing resources, in support of departmental and learner needs

Liaise and collaborate with Education / Training Coordinators to communicate system issues and requirements, identify support patterns that represent systemic issues

Perform other related duties incidental to the work described herein.

 

Minimum Qualifications

 

 

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program

 

Experience

 

Work requires three years of experience in program administration or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

 

Degrees, Licensures, Certifications

 

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a