Sales Systems Project Manager Lead

Company Description

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. So wherever you are in Texas, you have choice in where and how you work. That means if you want to do your thing in the office (if you're nearby), at home or a bit of both, it's up to you.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

What you’d be doing in this role

Sales Systems Leader responsibilities include understanding the goals and business processes of these functional teams. The Sales Systems Leader will learn the challenges these functional teams have in using the existing solution platform. They will craft a roadmap that closes these feature gaps and positions the functional teams for success. The Sales Systems Leader will manage a team of business analysts and system admins that translate these functional capabilities into business requirements and implements these enhancements and new capabilities in the sales systems.

At the moment, this role is focused on:

• Build trust and relationships with functional leaders to understand in depth their business processes and strategic goals
• Learn and understand trends and best practices in processes for those functional areas and technical solutions (e.g. Salesforce, Ironclad, Catalyst, Gong, Pocus, etc.) that enable those functional processes
• Provide thought leadership and informed recommendations in the development of the functional teams’ strategy, capabilities and technical solutions
• Conduct performance analysis of the functional team’s use of technology solutions to ensure adoption of new capabilities and correct usage of solution features
• Partner with functional team leads to define business benefits of requested features / enhancements and measure performance after deployment
• Engage with Sales Enablement to ensure the timely communication and training of new features to functional users; i.e. AEs, BDRs, SDRs, CSMs, etc.
• Manage business systems analyst in the definition and documentation of business requirements and functional designs
• Manage sales systems admins in the timely development of quality deliverables from the business requirements and functional designs
• Hire, train and coach quality candidates for business systems analyst and sales system administrator positions

You're probably a match if

• Minimally 2 years of experience as a Sales Systems Lead managing a team of 2+ direct reports to design and develop business solutions (CRM, CLM, Order Management, Account Management) for functional stakeholders (Sales, Success, Finance, Legal)
• Strong functional knowledge of sales-related business processes (e.g. quote-to-cash, lead-to-order, order management, account management, contract lifecycle management) for SaaS companies
• Strong functional knowledge of one or more business areas; i.e. B2B Sales & Success, Marketing, Finance, Education Sales, Legal
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users
• You have experience with the Salesforce platform; ideally Sales Cloud
• You have a strong attention to detail
• You enjoy learning new technologies and want to continue growing your Sales systems skill set and business process knowledge
• You’re a self-starter with strong initiative and problem-solving skills – and an all-around positive attitude
• You have high personal integrity and a commitment to sound, ethical, moral and legal business standards and practices
• Ability to take on multiple projects at once while prioritizing your time
• Excellent communication and organizational skills
• Demonstrated ability to execute tasks with minimal guidance
• Critical thinker with creative solutions to solve challenges and meet business requirements

About the team

The B2B Sales Systems Team enables continuous improvements to the application and supports our Product, Marketing, Sales, Finance an