Training Start Date: July 27, 2026

2nd Shift Schedules available

The Fraud Detection Agent I will be responsible for applying knowledge of Velera’s organization and skills to process Fraud Detection cases providing consistent high quality, courteous, and efficient service to Credit Union employees and or Credit Union members. Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit accounts to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit union losses via the Falcon Fraud Detection System.  In addition, the Contact Center Fraud Detection Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path. 

• Takes incoming calls and outbound calls.

• Navigates tools and resources to properly address case inquiries.

• Monitoring and working cases for credit and debit accounts to identify fraudulent activity.

• Multi-task across various systems to mitigate cardholder and credit union losses.

• Maintains a high level of service with members and meets performance targets.

• Communicate trends and training opportunities to management.

• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.

• Develops and maintains productive working relationships with team members.

• Promotes and maintains a positive, professional image of Velera's Call Centers.

• Participates in skills and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge. 

​Proficient Product Knowledge in one Line of Business: 

• Card Service  

• Member Service  

• E’Service  

• DOC 

• Fraud 

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions

• Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot)

  • Cable or fiber connections are preferred

  • Internet service download speeds must be at least 100 Mbps download and 30 Mbps upload consistently- check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

• Your computer will need to be hardwired and connected directly to your modem via an Ethernet cord. Velera will provide a standard-length Ethernet cord.

• Access to a smart device (phone or tablet) with OS version 8.0 or greater or for Apple device IOS version 15.0 or greater (device cannot be rooted or jailbroken)

• Velera reserves the right to request proof of internet provider, speed, and service package from the representative