Staff Software Engineer - Platform Labs

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the team: 

Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption.  

This team of Staff engineers works on projects in a variety of technical areas in the ServiceNow platform and engineering organization. Each project follows an approach where a problem is observed and researched, a hypothetical solution is proposed, experiments are built and tested, then evaluated, and iterated on.  

Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNow's scale. 

What you get to do in this role:

• The engineering role in Platform Labs provides the opportunity to research and learn. Staying abreast of new technologies or adopting tried and tested standards is part of the work. 
• Justifying choices with thorough examination and discussions is required.
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) 
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Be a mentor for colleagues and help promote knowledge-sharing 

To be successful in this role you have: 

• Thrive in an autonomous environment, taking initiative to identify obstacles and propose effective, practical solutions.
• Be able to adapt to evolving business priorities with flexible mindset, embracing change and adjusting to strategies as needed. 
• Ability to learn and explore existing and new technologies with a data-driven mindset 
• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations 
• Experience with JavaScript and the Web as a platform, reusability, and componentization.
• Experience working with relational databases including development, troubleshooting and performance optimization. 

Nice to have: 

• Experience working in Docker, Kubernetes or other cloud native technologies. 

Qualifications

• 6+ years of Java or other Object-Oriented languages.
• Experience with cloud native technologies, distributed systems, and platforms 

DM2025

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible