Sr. IT Technical Support Analyst - Platform Technologies

Pay Range: $38.97 - $50.66/hr. | $81,058 – 105,376 annual compensation

Job Posting Closing on: Friday, October 24, 2025 📅

Workdays & Hours: FLSA Exempt position. Monday – Friday 8am – 5pm; some evening/weekend work required. Hybrid on-site work model available with supervisory approval; staff are required to be on-site at least 2 days per week (this is non-negotiable).

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Sr. IT Technical Support Analyst position is available with the City of Fort Worth IT Solutions’ Platform Technologies Division (Services Team). The Platform Technologies team is responsible for managing and securing the organization’s IT infrastructure. This includes managing Active Directory and Microsoft Entra, to ensure reliable authentication and account lifecycle management. Administering ProofPoint to protect against email threats, phishing, and data loss, maintaining strong security and compliance. In addition, the team supports all Microsoft 365 services—such as Exchange Online, Teams, OneDrive, and SharePoint—and oversees Microsoft 365 policies, while driving automation to streamline operations, improve efficiency, and enhance the end-user experience. Platform Technologies also supports VMware vSphere and SAN storage infrastructure.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in Computer Science, Information Systems, or a related field.
• Four (4) years of responsible experience in formation system technical support work such as operating systems, networking, server backup and recovery, or related fields.
• Minimum of one (1) certification specific to the Technical Support division.
• Valid Driver’s License.
• Candidate selected for hire must pass a CJIS background check (see below for details).

Preferred Qualifications:

• Five (5) years minimum of automating processes using PowerShell.
• 5 years minimum experience configuring and supporting Microsoft 365, Entra, and Hybrid Exchange environments.
• 3 years minimum setting up, configuring and supporting Azure and AWS environments.
• VMware Certified Professional (VCP).
• ITIL Foundations Certification.

The Sr. IT Technical Support Analyst’s job responsibilities include:

• Use PowerShell and automation tools to streamline administrative tasks, reporting, and bulk changes
• Collaborate with cross-functional teams to assess technical requirements, develop scalable solutions, and ensure seamless integration of emerging technologies
• Troubleshoot complex IT issues and provide innovative solutions
• Support and tune VMware vSphere
• Submit and execute complex production changes based on ITIL methodology
• Manage mailboxes, distribution lists, and Exchange Online settings, including policies for retention, spam filtering, and mobile device access.
• Implement and monitor security measures such as multi-factor authentication (MFA), conditional access, DLP (data loss prevention), and compliance policies.

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Con