Site Director (Administrative) / Site Administrator – Crisis Walk-In Program

Description

OUR MISSION
Wellness Equity Alliance (WEA) is a novel national public health organization comprised of a multidisciplinary team of population and public health experts with backgrounds in infectious disease, public health, emergency medicine, primary care, cardiology, pediatrics, psychiatry, community health work (CHW), nursing and advanced practice pharmacy. We work nearly exclusively with underrepresented communities, fundamentally addressing health-care disparities and the social determinants of health (SDoH) that have been amplified during the COVID-19 pandemic, prioritizing the following:

• People experiencing homelessness
• Indigenous communities
• Immigrant communities
• Rural communities
• BIPoC communities
• LGBTQIA+ communities
• Justice-impacted communities

The WEA team is diverse, inclusive, and nimble enough to assemble teams of healthcare professionals within days using our proven local staff recruitment models to address population health crises and communicable disease outbreaks. The WEA team’s partnership model is collaborative and allows hospitals, health jurisdictions, state/local government agencies to provide timely care using equity-based strategies for individuals and marginalized communities.

Position Summary

The Site Director (Administrative) serves as the Site Administrator for WEA’s Indio Crisis Walk-In (CWI) program. This position provides non-clinical operational leadership and is responsible for ensuring the site runs smoothly, safely, and efficiently across 24/7 operations, supporting a multidisciplinary team delivering urgent behavioral health crisis services.

This role functions as an enhanced Practice Manager in a complex, high-acuity environment. The ideal candidate is a strong operator who can establish structure, manage competing priorities, coordinate multiple stakeholders, and keep day-to-day operations moving forward with consistency and accountability.

Importantly, the Site Administrator will work in close partnership with clinical leadership as an operations–clinical dyad, supporting program excellence through strong communication, coordination, and shared ownership of site performance. The Site Administrator partners daily with leaders such as the Behavioral Health Director, Nurse Manager, and prescribers while maintaining clear administrative scope. This role does not provide direct patient care or clinical supervision and does not require a clinical license. Candidates with prior experience or strong interest in Crisis Stabilization Unit (CSU) environments are highly encouraged to apply, as the operational intensity and patient flow are similar.

Key Responsibilities

1. Site Administration & Operational Leadership (Dyad Partnership with Clinical Leadership)

• Serve as the on-site operational leader and primary point person for daily CWI operation
• Partner with clinical leadership as an operations–clinical dyad to ensure alignment between operational execution and clinical service delivery
• Ensure consistent site execution and readiness across all shifts, including evenings, weekends, and holidays
• Facilitate daily operational huddles and coordination rhythms that support safe, efficient, and reliable care delivery
• Maintain clear communication loops across operations, clinical staff, peers, and support services to identify issues early and drive resolution
• Support implementation of operational workflows and site processes that enable high-quality patient flow and team effectiveness

2. Staffing Support & Workforce Coordination (Non-Clinical)

• Coordinate staffing logistics and operational coverage planning in partnership with clinical leadership to support 24/7/365 readiness
• Track staffing coverage needs and proactively escalate staffing gaps, coverage risks, and operational concerns to appropriate leaders
• Support onboarding logistics and operational readiness tasks for new hires (access, orientation scheduling, checklists, etc.)
• Maintain staffing trackers and operational tools that support interview coordination and hiring execution
• Support unit stability through scheduling coordination and operational readiness follow-through (without clinical scheduling authority)

3. Compliance & Quality Support (Operational)

• Support operational compliance by ensuring site-level processes align with program requirements and internal policies
• Partner with clinical leadership to support readiness revi