HR Business Partner

About InvoiceCloud: 

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Position Overview

As an HR Business Partner, you will be part of the broader HR team acting as a key resource for internal partners and supporting leaders. You will focus on a variety of initiatives across the employee lifecycle with significant impact on improving overall employee experience. You will also liaise with others within HR; Total Rewards, Operations, Recruiting, and Learning & Development. 

Core Responsibilities

Leadership Coaching

• Act as a frontline resource across InvoiceCloud for individual contributors and people leaders on coaching, development, and employee relations matters
• Play a key role in working with managers on change management and talent management initiatives
• Provoke positive changes in people management by coaching and encouraging effective feedback loops between employees and managers
• Partner with Learning & Development on leadership training and continuing education initiatives.

Organizational Design & Strategic Planning

• Identify organizational gaps and deploy impactful people strategies that enable the teams to perform effectively, and scale efficiently
• Conduct talent reviews and begin thinking about succession planning with key stakeholders
• Positively collaborate across peer groups - specifically, individuals within Recruiting, Training and Finance to optimize the acquisition, integration, and development of InvoiceCloud talent and achieve company goals
• Provide guidance and input on business restructuring, workforce planning and succession planning.

Biannual Promotion Process

•  Lead promotion process with the broader HR team including assisting with promotion files, manager coaching and Workday changes.

Employee Relations & PIPs

• Autonomously manage employee relations with an unbiased balanced approach with a high degree of discretion
• Lead Performance Improvement Plans (PIPs) partnering with managers on documentation, plan initiation, feedback, and execution

Engagement

• Partner on annual Engagement survey working with leaders to build clear metrics and action plans
• Collaborate with the HR team to build and implement programs and initiatives across InvoiceCloud

Recruiting

• Partner with recruiting on internal transfers and opportunities, actively engage on external recruiting best practices.
• Ensure consistency in job classification, pay equity, pay transparency and budgeting

Reporting & Analytics

• Collaborate on Monthly Business Reviews, Yearly OKRs & KPIs as well as board tracked metrics
• Conduct data analysis and prepare presentation materials as needed in line with business and HR requests
• Partner with FP&A and Recruiting to identify key metrics and proactively measure trends to inform the business
• Manage all Workday related job changes
• Conduct exit Interviews and manage exit process including reporting on exits quarterly to assess trends, strengths, and development opportunities
• Help build and maintain policies that support the business’s needs
• Collaborate with other HR members to improve on internal HR processes and best practices

Who You Are

• Excellent verbal and written communication skills
• Proven track record of building trust with the business quickly
• Excellent organizational skills and attention to de