Senior Manager, Software Engineer, Cust. Operational Excellence

Job Description Summary:

The Senior Manager, Software Engineer is a senior individual contributor accountable for designing, building, and sustaining production-grade software solutions that support Customer and Commercial product teams operating under a modern Product Operating Model. 

This role is deeply hands-on. The Senior Manager is expected to write, review, and maintain code, shape technical direction, and deliver complex capabilities end-to-end. The role acts as a technical multiplier, raising engineering quality, delivery speed, and system resilience—without formal people management responsibility. 

Core Accountabilities 

Product Model & Discovery Partnership 

• Partner closely with Product Managers, Designers, and Tech Leads to co-own product outcomes, not just implementation details. 

• Participate in discovery to assess feasibility, reduce risk early, and shape solution approaches before commitments are made. 

• Translate customer and business problems into clear technical designs and executable solutions. 

Software Architecture & Technical Design 

• Design and evolve scalable, maintainable software architectures aligned to Customer and Commercial domains. 

• Make explicit trade-offs across performance, reliability, security, cost, and time-to-market. 

• Ensure designs support testability, observability, and long-term sustainability. 

• Provide architectural guidance through design reviews, reference implementations, and standards. 

Hands-On Software Delivery 

• Build, extend, and maintain production software across services, APIs, and platforms. 

• Lead complex engineering initiatives through direct contribution, not delegation. 

• Ensure high standards for code quality, automated testing, and documentation. 

• Reduce technical debt through thoughtful refactoring and simplification. 

Automation & Engineering Excellence 

• Design and implement automation-first approaches across testing, deployment, and operational workflows. 

• Ensure software is delivered with strong automated test coverage and integrated CI/CD pipelines. 

• Improve developer experience by reducing friction and manual steps in the delivery lifecycle. 

• Use metrics to continuously improve throughput, reliability, and quality. 

Individual Contributor Technical Leadership 

• Act as a go to technical authority for complex problems and critical systems. 

• Influence technical direction across teams through expertise and credibility. 

• Mentor senior engineers and Tech Leads through coaching and collaboration (without direct management). 

• Set the technical bar for craftsmanship, reliability, and operational ownership. 

Business Partnership & Communication 

• Serve as a trusted technical partner to Product and business stakeholders. 

• Communicate technical decisions, trade-offs, and risks in clear business-relevant terms. 

• Proactively surface constr