Regional Operations Manager

At Labcorp we have a passion for helping people live happy and healthy lives.  Every day we provide vital information that helps our clients and patients understand their health.  If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!

Labcorp is seeking a result driven Regional Manager in the Bristol, TN area to work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. He or she will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and lab management.

Work Location: Bristol, TN and surrounding areas

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Responsibilities

Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency

• Overall accountability for facilities management, logistics, supplies and accessioning.  Play an integral role in the development and execution of the region's growth strategy
• Oversee the lab operations for multiple locations in SC and GA to ensure that we are exceeding all quality measures as well as standards necessary to maintain current and future certifications.  This includes supervision of lab management, collaboration with QA, and interacting with medical directors to ensure compliance with all regulatory standards. 
• Develop, oversee and provide support to a team of managers across all functional areas
• Monitor the monthly productivity of a designated region and report any deviations
• Manage the productivity of direct reports using various performance metrics
• Work collaboratively with the sales team to support region’s growth
• Establish strong working client relationships by delivering Market Leading Service.
• Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.
• Continuously monitor the productivity of the operations team to ensure optimization
• Review the staffing models to address inefficiencies and implement changes when necessary
• Drive employee, customer and patient satisfaction ensuring timely responses to all matters
• Monitor the overtime & agency spend and overall budget on a regular basis
• Assist with the leasing of new locations in a designated area
• Maintain the required staffing levels to meet performance targets and ensure staff is properly trained
• Work cross functionally within the division to create efficiencies and improve production
• Provide recognition, feedback and constructive criticism to the entire team
• Address and resolve any customer or client related issues in a timely manner

Requirements

• Associate's or higher qualification preferred
• Minimum 5 years of experience
• Prior experience in the laboratory diagnostics industry preferred
• Working knowledge of the operational, accessioning, and logistics functional areas preferred
• Successful experience with business development and customer interaction
• Ability to manage a large, decentralized teams as well as customer and vendor relationships
• Prior experience in supply chain and operations management
• Experience with managing costs and the overall budget
• Strong leadership, development, organizational and time management skills
• Ability to troubleshoot any customer related issues and provide solutions in a timely manner
• Excellent communication skills; both written and oral
• Ability to travel as required
• Must have a Valid Driver's license

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do n