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We are building experiences to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. We are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. The Business Intelligence Principal will identify unique insights and solve complex business challenges using a variety of data. The individual in this role will be expected to bring creativity and clearly articulate these insights, recommendations, and actions to a variety of key business decision makers within the business and drive results.

Key Responsibilities:

• Serve as a subject matter expert in Data Strategy and Business Intelligence to identify unique insights, drive data strategy, structure, and governance, and solve complex business challenges using a variety of data sources.

• Provide strategic thought-leadership and actionable insights inside this organization and with partner organizations in the enterprise, and drive approaches to best-practices in data strategy and business intelligence.

• Provide ongoing data, analysis, and insights into the cross-functional product development team with the objective of optimizing sales performance and improving member experience.

• Create insights and reporting dashboards, primarily in the Adobe Experience Platform and Excel, that track progress against digital channel sales and related targets (for example, funnel conversion rate, bounce rate, etc.).

• Lead the relationship with Engineering partners related to align on data structure/governance and ensuring digital tagging and instrumentation is planned for, such that digital channel analytics and reporting are happening as planned.

• Own multiple projects, activities, and processes while collaborating with adjacent business intelligence and data science teams to drive digital reporting strategy and outcomes.

• Dig beneath the surface of a problem to ascertain the “Why” in the backend data, uncover the true reasons data patterns and skews may be showing up, and convert those findings into clearly understandable, data-backed recommendations, to influence future digital experience strategies.

• Responsible for uncovering data anomalies, discovering business insights and identifying opportunities.

• Communicate and present findings, orally and visually in a way that can be easily understood by business counterparts.

Attributes:

• Possesses a growth mindset, natural curiosity, and openness to learning through feedback

• Explores alternative possibilities and knows when to appropriately push on the status quo

• Articulates pros and cons of strategic options confidently, clearly, and concisely

• Collaborates with others to include diversity of perspectives in a shared definition of success

• Comfortable with ambiguity and abstraction, and is equally interested in finding ways to bring clarity and concrete definition to move initiatives forward

• Proactive self-starter with the ability to work independently and drive work forward

Use your skills to make an impact
 

Required Qualifications

• 10+ years of technical experience in data strategy, analysis, and intelligence, Bachelor's degree required, Masters degree preferred

• 2 or more years of project and/or people leadership

• Advanced experience working with big and complex data sets within large organizations and interpreting data trends

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

• Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome

• Embrace a service mentality to collaborate with Operations, Business Intelligence teams, Database teams, and IT to assure data processes are automated, efficient, and to identify insights and/or solve complex business challenge.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per