Customer Success Manager

Launch Your Career in Tech as a Customer Success Manager

Looking to join a fast-paced, innovative AI company that’s transforming how the world works with data? This high-growth team is reinventing document processing for enterprise clients by combining advanced AI models - including LLMs and OCR - with a scalable human-in-the-loop platform. Their technology is trusted by global leaders in financial services, logistics, insurance, and beyond. If you’re passionate about delivering white-glove customer experiences and helping clients unlock serious value through automation, this is your moment.

About SV Academy

SV Academy helps emerging professionals break into high-growth careers in tech. Our Residency program combines world-class training, coaching, and direct job placement at top-tier companies.

When you join SV Academy, you get:
? Two weeks of live, expert-led virtual training
? A full-time role with one of our employer partners
? 90 days of hands-on coaching and mentorship
? A community of high-achieving peers and alumni

About the Customer Success Manager Role

We’re hiring a Customer Success Manager to join a scaling AI company that’s reshaping intelligent document processing for the enterprise. In this high-impact role, you’ll lead the charge in delivering a best-in-class customer journey - from onboarding and activation to long-term success and expansion.

You’ll work cross-functionally with Product, Sales, and Marketing to build scalable systems, deepen client relationships, and drive measurable results. If you thrive in fast-paced environments and love solving real problems with real users, you’ll feel right at home.

What You’ll Be Doing

• Own the full post-sales customer lifecycle: onboarding, adoption, success, and renewal
• Build scalable systems and playbooks to support consistent, high-quality experiences
• Serve as a trusted advisor to your customers - helping them unlock full value from the platform
• Analyze usage data to track health, identify risks, and act proactively
• Partner with cross-functional teams to align on customer goals and ensure satisfaction
• Contribute to process development, internal tooling, and best practices as the team scales
• Turn customer feedback into actionable insights that inform product and support decisions

You’ll Thrive in This Role If You Are:

• Customer-obsessed and passionate about delivering real value
• Comfortable wearing multiple hats and adapting quickly in a startup environment
• A clear and empathetic communicator - both written and verbal
• Able to translate technical capabilities into business impact
• Highly organized, data-driven, and always looking to improve processes
• Energized by ambiguity and eager to help build something new

Qualifications

• 3–5 years in Customer Success, Account Management, or a similar client-facing role
• Experience managing enterprise accounts and supporting complex customer journeys
• Background in B2B SaaS or AI/ML software preferred
• Strong communication skills across both business and technical audiences
• Familiarity with tools like Salesforce, HubSpot, Gainsight, or Totango
• Bonus: Experience with APIs, OCR, LLMs, or human-in-the-loop AI platforms

Ready to Launch Your Career?

If you’re excited about the future of AI, love supporting customers, and want to work at the edge of innovation - apply today to join SV Academy and take the first step in your journey.