Retail Operations Manager

Meet REVOLVE: 

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast- paced work environment. 

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
 

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Retail Operations Manager role:

The Retail Operations leader is responsible for building, standardizing, and scaling operational excellence across all retail locations. This role ensures stores operate efficiently, consistently, and in alignment with brand standards, while enabling growth through new store openings, process innovation, and best-in-class inventory management. This individual partners cross-functionally with Retail, Planning, Merchandising, Finance, and Facilities to deliver a seamless and elevated store experience that drives sales, profitability, and team productivity.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Strategic Leadership & Business Ownership 

● Define and evolve the retail operating model to support rapid fleet expansion and revenue growth 

● Partner with executive leadership to build a 1–3 year retail operations roadmap, including systems, staffing, and process scalability 

● Own key operational KPIs, including store productivity, labor efficiency, and contribution to profitability 

● Build and lead the Retail Operations function, including hiring, developing, and structuring the team as the business scales 

● Serve as the cross-functional connector between Retail, Planning, Merchandising, Finance, and Technology to ensure seamless execution

Standard Operating Procedures (SOPs) 

● Develop, document, and maintain scalable SOPs across all areas of store operations

● Create a centralized and easily accessible operations playbook for store teams

● Ensure consistency across locations while allowing for market-specific nuances 

● Continuously audit and refine processes to improve efficiency and reduce friction in-store 

● Partner with field leadership to ensure adoption and compliance 

Training & Enablement 

● Design and implement operational training programs for store teams and leadership 

● Partner with L&D (or build from scratch) to create onboarding tools, certification programs, and ongoing education

● Develop training materials for systems, inventory processes, and operational workflows 

● Support field leaders in driving accountability and operational excellence across all shift 

● Identify gaps and proactively evolve training based on business needs and store feedback 

Program Exploration & Implementation 

● Identify, evaluate, and pilot new tools, systems, and operational programs (e.g., RFID, workforce management, POS enhancements) 

● Build business cases for new initiatives, including ROI and scalability 

● Lead end-to-end implementation, including testing, rollout strategy,