Medical Software Installer/Project Manager/HL7 Analyst (Seattle, WA)

Working Location: Washington, Seattle; Idaho, Boise; Idaho, Idaho Falls; Minnesota, Minneapolis; Minnesota, Rochester; Minnesota, Saint Cloud; Minnesota, St. Paul; Montana, Billings; North Dakota, Bismarck; North Dakota, Fargo; North Dakota, Grand Forks; Oregon, Eugene; Oregon, Portland; South Dakota Rapid City; South Dakota, Sioux City; South Dakota, Sioux Falls; Washington, Spokane; Washington, Tacoma 

Workplace Flexibility: Field

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

 

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

 

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

 

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Software Implementation Engineer I will support software sales and ensure customer satisfaction through consultation, carefully planned implementation, and post sales activities. Assist with sales to new and existing customer base will occur through close MSG Sales and Field Service collaboration. Product implementation will occur through careful project management and installation leadership provided throughout all phases. Perform installations following the Olympus approved MIT processes. Interfaces with other project stakeholders (i.e. Sales, Project Mangers, Hospital IT, Hospital Interface Teams, PACS Administrators, Endoscopy Managers, Biomed, etc).

Job Duties

• Project manage software implementations throughout all phases of the project by bringing all key resources together to properly implement the entire installation. Work closely with customer PACS administrators and HL7 EMR teams to properly interface software products with Hospital systems.
• Work closely with customers to install hardware and software as directed. Conduct and assist with training to customers on software products. Provide post installation support including user education as required.
• Work closely with customers, local sales representatives, product engineers, marketing managers, administrative, and other field support personnel to provide the highest level of customer support and satisfaction.
• Provide technical sales assistance for sales team
  • Help develop sales leads
  • Support product demonstrations as required. 
  • Collaborate with sales teams, customers IT and Interface engineers to provide technical reviews to assess equipment needs and to determine system requirements and explain product and service offerings to customers
• Provide accurate and timely quotations through needs assessments provided through customer interviews and in field site surveys.  A high degree of accuracy is to be maintained through effort to stay current with product and technology changes through consultation with Marketing, Software Development, Sales and Field Service counterparts.
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, expense reports and service reports, as required, accurately and in a timely manner.
• Develop and maintain effective knowledge of competitive products, strategies, and organizations.
• Develop knowledge of clinical applications and competitive strategies through the use of in house literature, on the job training, marketing material, and sales brochures.
• Establishes, develops or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
• Perform other related duties as assigned.

Job Qualifications

Required:

• Associate degree in Electrical, Electronics, Bio‑Medical, Business or Computer Science from an accredited college or university (or equivalent knowledge), required. Bachelor’s Degree is preferred.
• Knowledge of HL7 and DICOM protocols.
• Minimum 0-1 year experience in field support, project management, software sales or related experience. 
• Valid Driver’s License required.
• Ability to travel (>60%)
• Ability to work flexible hours as required to meet installation project objectives.

 

Preferred:

• Experience in medical instrumentation and software installations preferred.
• Medical software installation or project management experience preferred.
• Successful completion of Network Administration (NET+) or similar industry recognized 
• Solid wo