Customer Service Representative

BGIS ITS is currently seeking a Customer Service Representative to join the team in Hudson, FL and surrounding areas.
 

Are You Looking For

• A company that cares and wants you to achieve your career objective
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that Company

BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians.  We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

 The Customer Service Representative supports customers by answering calls, directing incoming calls, and scheduling. Work activities are directed by the people leader and the role interacts with both external customers and internal support teams in a professional and responsive manner. The Customer Service Representative demonstrates BGIS values.

RESPONSIBILITIES

• Greet all visitors in a professional and courteous manner.
• Book and schedule jobs on the dispatch board.
• Answer outbound calls to schedule or renew contracts.
• Escalate customer concerns and complaints to proper team members or management.
• Follow through with the customer and ensure their needs have been adequately met.
• Keep the reception area and showroom neat, clean, and organized.
• Maintain customer database entries and accuracy.
• Respond to messages left on the answering machine daily. 
• Contribute to the completion of other key initiatives as assigned.

 
Qualifications

• High School Diploma/GED required
• Minimum of 1 year performing job duties in a similar role
• Excellent communication skills with ability to communicate professionally in both verbal and written formats to a variety of internal and external audiences. 
• Ability to flex and demonstrate both teamwork skills and the ability to take initiative to accomplish assigned tasks independently.
• Problem Solving approach to utilize current knowledge for resolution of issues and awareness of when concerns need to be escalated to subject matter experts within the business for follow up. 
• Demonstration of time management to handle multiple tasks and prioritize activities for timely and efficient completion of work. 
• Attention to detail and accuracy for capturing and tracking required information in a fast paced environment. 
• Proficiency in computer applications including Microsoft office. 
• Basic knowledge of Service Titan software is a plus.
   

 Benefits of Working with Millian Aire and BGIS.

• Health, life, and disability benefits package
• 7 paid holidays – New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Corporate perks through ADP
• 401K plan with employer match
• Technical training and development opportunities
• Growth and relocation opportunities

 

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

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