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Veterinary Client Service Representative, Part Time, AERA
Ethos Veterinary HealthWest Caldwell, NJ, United Statespart_timeVerifiedPosted 18 Jun 2025
š° $42,000/yr
About the role
Veterinary Client Service Representative, Part Time
Ā Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ, wants YOU to be our next Client Service Representative.
Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves
About the Role:
We are seeking a dependable and compassionate Client Service Representative to join our emergency and specialty veterinary hospital team on the swing shift. This role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during evening and overnight hours.
Responsibilities Include (but not limited to):
At Animal Emergency & Referral Associates, we believe in taking care of you so you can provide the best care for our beloved pets.
Ā Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ, wants YOU to be our next Client Service Representative.
Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves
About the Role:
We are seeking a dependable and compassionate Client Service Representative to join our emergency and specialty veterinary hospital team on the swing shift. This role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during evening and overnight hours.
Responsibilities Include (but not limited to):
- Essential Functions: Greet clients, manage phone calls, triage urgent cases, process payments, and support both clients and clinical staff.
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- $21 as base hourly compensation
- +$$ Weekend differential offered on Saturdays worked
- Part Time
- Saturdays & Mondays
- 8am-6pm
At Animal Emergency & Referral Associates, we believe in taking care of you so you can provide the best care for our beloved pets.
- We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
- We value your professional growth: We are committed t
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