Manager, Customer Success - Talent Solution (Large Enterprise)

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option in Chicago, New York, or Omaha, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a Manager, Customer Success to join our team in partnering with our Large Enterprise customers by making them incredibly successful with our products and data. As a leader on this team, you will manage and grow a team of customer success professionals who are focused on some of LinkedIn’s largest and most strategic clients. You will be responsible for the success of your team in delivering results for client adoption and engagement, satisfaction, and account retention. You will help your team prioritize effective strategies to help our customers become and feel successful. You will also be adept at inspiring team and talent as well as being a thought leader in your field.      

 Responsibilities:     

• Manage a team of 7-9 customer success professionals (individual contributors)     

• Provide the team with thought leadership, coaching, conducting one and ones and performance appraisals.  Build a strong team through both external hiring and internal talent/skill development.     

• Hire and onboard new team members who will quickly become strong individual contributors     

• Execute on department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction and team growth/development     

• Maintain and develop a deep understanding of our products and industry knowledge to be able to guide your team through difficult customer engagements     

• Participate directly in customer meetings when needed     

• Partner closely with sales leadership to align goals and incentives for the overall health of LinkedIn’s business     

• Identify gaps in our services and contribute to the development of systems, tools and behaviors to fill those gaps     

• Lead initiatives for the region and drive operational excellence with data and insights     

Qualifications

Basic Qualifications:     

• 7+ years of professional experience in client success, consulting, or equivalent professional experience   

• 3+ years leading teams in sales. consulting, customer success/service, or account management  

Preferred Qualifications:     

• Experience managing experienced teams in the large Enterprise client space  

• Experience in recruiting operations, talent management and/or employment branding strategy      

• Experience managing Customer Success team or account management teams     

• Ambitious and driven, thriving in a fast-paced and demanding environment     

• Strong ability to derive insight from data and build an actionable strategy based on analysis     

• Experience analyzing data, trends to identify product or service growth opportunities     

• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)     

• Excellent communication skills    

• Excellent communication, organizational, project management and time management skills     

• Ability to inspire a great team and individual performance     

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision     

• Ability to work in a fast-paced environment      

  Suggested Skills:

• Managing Teams
• Leadership 
• Customer Success

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $112,000 to $170,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and