Customer Success Enablement Program Manager

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Renaissance is seeking an insightful, highly motivated, creative enablement professional who is passionate about helping others succeed.   

As a Customer Success (CS) Enablement Program Manager, you will provide our Customer Success organization with learning, content, and resources to maximize growth and motivate success. Collaborating closely with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market team, you will lead the design and implementation of strategic enablement programs to support strategic business goals and enhance the effectiveness of our CS organization.   

In this role as CS Enablement Program Manager, you will:   

• Support the development and delivery of our portfolio of CS enablement programs 
• Partner with leadership and key cross-functional partners to uncover business needs, and proactively determine and design appropriate learning programs from ideation and organization through launch, iteration, and measuring impact.  
• Facilitate learning and readiness programming to maximize the effectiveness and performance of the customer success team.  
• Develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content.  
• Provide consultative and organizational support for the development of standard operating procedures 

Qualifications

For this role as a Customer Success Enablement Program Manager, you should have:   

• 4+ years of experience in a dedicated role in customer success enablement, program management, or learning and development in a high-performance revenue SaaS organization, or in combination with other teaching and training experiences of similar caliber.  
• Experience as a Customer Success Manager role is highly preferred, with additional previous experience in education, educational leadership and/or edtech SaaS roles being an extra bonus.  
• Strong program management skills with demonstrated experience in driving multiple projects from initial ideation through execution, maintenance, and evaluation phases.  
• Experience in designing and delivering large complex training programs and engaging and interactive training content using a variety of adult learning modalities, preferably within SaaS CS organizations.  
• Skills in stakeholder management to ensure transparency, fostering understanding of project process and progress, and delivering expected outcomes effectively.  
• Experience scoping and executing on revenue enablement tools optimization; Highspot, Outreach and Gainsight preferred.   
• Knowledge and understanding of the customer journey and customer success frameworks for supporting and nurturing customer from onboarding through renewal.   
• High degree of business acumen and detailed understanding of sales and customer cycles.   
• Demonstrates strong executive presence, exhibiting confidence, professionalism, and effective communication skills when interacting with stakeholders at all levels of the organization.  
• A strategic and growth mindset committed to driving employee success and organizational excellence while also planning for future growth.   
• Highly collaborative with a strong ability to lead cross-functional project teams.   
• Experience executing in modern eLearning tools (Articulate Rise, Camtasia, etc.), web-based meeting tools (Teams, etc.), CRM and sales system tools (Salesforce, Outreach, etc.) and knowledge management tools (SharePoint, Highspot, etc.) to build engaging and transformative learning programs.  

Bonus Points:

• Knowledge and experience with implementing Renaissance solutions is highly valuable and preferred, but not required.  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $109,500 to $150,550   This range is based on national market data and may vary by location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vis