Spanish Bilingual Customer Service Representative (ZR_20016_JOB)

This is a remote position.

Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. Miami, FL Time (30-minute paid break) - Monday to Friday, 12:30 a.m. to 9:00 a.m. Manila Time

Paid Hours per Week: 40 hours

We are seeking a highly motivated and detail-oriented Bilingual (English-Spanish) Customer Service Agent to join our client’s team. The ideal candidate will play a crucial role in providing exceptional customer support, ensuring a seamless order management process, and assisting with sales-related inquiries. This role requires outstanding organizational skills, strong problem-solving abilities, and the capability to work across departments to enhance the overall customer experience.

Customer Service Management:

• Handle customer inquiries via phone and email in both English and Spanish.
  
• Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
  
• Provide accurate information regarding products, pricing, and availability.
  

Sales Support:

• Process quotes and ensure accuracy in pricing and product availability.
  
• Assist with final invoicing and secure payment processes.
  
• Collaborate with sales teams to support customer purchase decisions.
  

Order Processing & Fulfillment:

• Monitor and follow up on customer orders to ensure timely processing.
  
• Verify stock availability and coordinate with warehouses and shipping teams.
  
• Communicate updates with customers regarding order status and delivery timelines.
  

Problem Resolution:

• Address and resolve order discrepancies, damaged goods claims, and logistics issues promptly.
  
• Work with internal teams to troubleshoot and implement effective solutions.
  

• Bilingual proficiency in English and Spanish (written and spoken).
  
• Strong organizational skills and attention to detail.
  
• Excellent communication and interpersonal skills.
  
• Experience with SAP software is highly preferred.
  
• Knowledge of hardware products is a plus.
  
• Ability to work independently and collaboratively in a fast-paced environment.
  
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other CRM tools.
  

Independent Contractor Perks:

• Permanent work-from-home setup
  
• Immediate hiring
  
• Steady freelance job