BDC Service Representative

Job DetailsLevel: ExperiencedJob Location: Cornerstone Auto Group - Elk River, MN 55330Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneJob Shift: SwingJob Category: Admin - ClericalFor over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership.  Being family owned has its rewards.  We operate on a set of standards that you don't find at other dealerships.  Our mission is to foster meaningful connections with both our customers and employees.   Learn more about our story of success and dedication to excellence.  

We firmly believe in investing in the success of our team members.  We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement.  This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Scheduler.


Benefits that we offer:

· Paid Training and Development

· Paid Time Off (PTO)

· Flexible Schedule 40 Hour Workweek

· Career Path and Promotion Opportunities

· Free College Education through Strayer Online University

· Multiple health care options with corporate contribution

· Free health care option for employee

· Dental Insurance w/Corporate Match

· Free Basic Life Insurance valued at $15,000

· HSA

· 401K w/Corporate Match

· Vision Insurance

· Accident and Critical Illness

· Short- and Long-Term Disability

· Supplemental Life Insurance

· Employee Assistance Program

· Wellness Program with Fitness Discounts

· Auto Sales, Service, Parts, and Accessories Discounts

· Additional Employee Discounts and Perks
 

 

 
QualificationsPrimary duties will consist of but not limited to:


Answer all incoming phone calls or internet leads to schedule appointments
Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or manager
Be proactive and make calls to set appointments on the following:
Recalls, required maintenance, declined service
Maintain a professional appearance



Education and/or Experience:


High School Diploma or equivalent
Experience with customer service 2 years
Excellent computer skills



Qualifications and Requirements:


Current, valid Drivers License with a driving record that meets insurance company standards
Willing to submit and the ability to pass a pre-employment background check and drug screen
Ability to multi-task using multiple computer programs and software simultaneously
Excellent communications skills, both verbal and written
Good working relations with customers by providing courteous, efficient and professional service
Detail-oriented, professional appearance and strong work ethic
Ability to work in a fast-paced work environment
Must be able to work flexible hours


Our Values: We value our relationships. We do whats right, whats honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.