BDC Service Manager - Eastgate Auto Mall

We're not just looking for a manager — we need a Coach. Someone who can lead, inspire, and train a high-performance team in our Service Business Development Center.

If you thrive on results, love coaching people to win, and know how to drive service traffic like a pro, let’s talk.

What You’ll Do:

• Lead and train the BDC team like a championship coach
• Set goals, track performance, and celebrate wins
• Drive service appointments and grow retention

What You Bring:

• Proven leadership in automotive BDC or service
• A team-first mindset and a playbook full of winning strategies
• Energy, accountability, and next-level communication

Ready to lead from the front? Apply now.

Come see why Jeff Wyler Automotive Family was Voted 'Top Workplace' 8 Year In A Row! 

Compensation & Benefits:

• Competitive base salary plus performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Ongoing training and professional development opportunities

Responsibilities:

• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Answer customer inquiries and calls when necessary.
• Manage all incoming and outgoing phone calls and emails.
• Work closely with executives and department managers
• Handle our customer contacts through CRM, service, follow-up and lead generations.
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals.
• Manage day-to-day business of the business development center.

INDSJBR  

• 2+ years in a leadership or management role preferred.
• Working knowledge of the automotive industry a plus
• Strong knowledge of service department operations in a franchised dealership
• Familiarity with CRM/DMS platforms (e.g., CDK, GM Global Connect, Drive Centric) and call center telephone operating systems and Microsoft Office Suite
• Strong organizational and time management skills
• Professional appearance and work ethic
• Excellent communication, leadership, and customer service skills
• Detail-oriented with the ability to multitask and manage time effectively