Quality and Risk Program Coordinator

Title: Quality and Risk Program Coordinator

State Role Title: 49171

Hiring Range: Salary up to $47,721.00

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Central State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/csh/

Recruitment Type: General Public - G

Job Duties

***Any and all qualifications that you have must be represented in your application/resume as verifiable work experience.***

Central State Hospital (CSH) is a 277 bed Joint Commission accredited psychiatric inpatient facility located in Petersburg, Virginia. CSH has proudly been serving citizens of the Commonwealth since 1870, when we opened our doors as the first psychiatric hospital in the country dedicated to the treatment of African Americans. A new and modern CSH is currently under construction on the same property, with a scheduled completion date of 2027.

CSH maintains the only maximum-security treatment facility in the state (111 beds). We also have 166 beds available for individuals in the community who need inpatient care, as well as individuals in the criminal justice system. We believe that treatment should be holistic and focused on the person’s individual needs, recognizing that recovery is not linear or the same for every person. Treatment modalities may include medication, evidence-based group and individual therapy, peer support, psychosocial rehabilitation, vocational training, preparation for court, and treatment for substance use.

Central State Hospital is hiring for a Full-Time Quality and Risk Program Coordinator. The Quality and Risk Coordinator supports the organization’s Quality Assessment and Performance Improvement (QAPI) and Risk Management programs by coordinating compliance activities, performance improvement initiatives, and patient safety efforts. This role assists in maintaining compliance with internal policies and external regulatory and accrediting bodies, including oversight of documentation, data collection, tracking, and reporting. The Quality and Risk Coordinator collaborates across departments to identify risks, support corrective actions, monitor outcomes, and promote a culture of safety and continuous improvement for patients and staff.

The candidate shall possess:
- Demonstrated ability to independently provide calendar management, meeting coordination, and project support.
- Proven ability to contribute to the design, development, and management of Quality Assessment and Performance
Improvement (QAPI) initiatives.
- Ability to support internal and external compliance activities, including regulatory and accreditation-related tasks.
- Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word.
- Effective communicator with the ability to collaborate across departments and external agencies to gather, analyze,
and exchange project-related information.
-Working knowledge of basic medical terminology.
- Strong ability to independently prioritize and manage work within a complex and dynamic environment.
- Experience managing healthcare compliance activities, including documentation, data collection, tracking, and
reporting.

Job Duties:

- Provide calendar, meeting, and project support.
- Support interdisciplinary educational efforts across facility.
- Contribute to design, development and management of quality improvement projects to ensure targets are met.
- Coordinate with stakeholders to develop project plan including project scope, schedule, milestones, deliverables
etc.
- Maintain and inform routine project status and report to management on a regular schedule.
- Manage effective project implementation and delivery to ensure customer satisfaction.
- Maintain and update tracker of project statuses.
- Prepare and collect surveys and outcome measures.
- Facilitate committee meetings as necessary or assigned.
- Provide support and other duties as assigned.
- Exhibits skills in cultural competence.
- Develops and supports new building transition efforts to ensure patient and staff safety goals.
- Embraces concept of Recovery.
- Displays civility, respect, and empathy when engaged with
stakeholders.
- Collaborate with other team members to support data presentations and on-going supportive educational efforts.
other duties as assigned.

Minimum Qualifications

- Experience providing administrative, compliance, quality improvement, or project coordination support in a h