Warehouse Support Tech III

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Responsible for onsite support responsibilities for warehouse system and equipment to ensure all warehouse systems & equipment function as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed.  The individual is responsible for supervising other support personnel in Warehouse Support Technician roles and in maintaining warehouse equipment along with spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. This person is expected to be aware of industry trends and latest technology to help in improving business processes along with coaching other technicians and operations partners on new/ existing procedures. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Primary Responsibilities

• Maintain “lights on” operation for all responsible facilities including label printer and RF gun fleet, CMMS operations, production workstations and voice picking units
• Create standard operating procedures for evaluating and improving facility operation
• Liaisons with Site leadership / management and other project resources to ensure successful completion of project according to guidelines
• Communicate with other related departments to coordinate work and resolve issues as needed
• Identify Operational opportunities to improve organizational efficiencies and provide/ recommend innovative solutions to help achieve the business goals
• Provide training for employees on procedures/systems
• Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
• Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects

Additional Primary Responsibilities

• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
• Perform proactive maintenance for warehouse equipment
• Document and escalate issues to the appropriate vendors and SGWS SCM support groups
• Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
• Collaborate and coach maintenance/ operations partners to upgrade preventative maintenance (PM) processes and process control systems to improve performance (reliability)
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