Support Engineer (Contract) 

Hello. We're Voiceops, and we're ushering in the era of AI Teammates—where AI doesn't just analyze calls, but works alongside every member of your go-to-market organization to turn the "aha!" moments from customer conversations into better execution across the company.

Imagine having a teammate who captures critical insights on why customers buy or don't, flags compliance risks in real-time, and pulls the best sales strategies from the floor into an always-updating sales playbook. This is what we do for industry leaders in education, financial services, insurance, and beyond—over 100 million customer conversations analyzed and counting.

The opportunity is massive. Every company selling to consumers has hundreds of thousands or millions of conversations with their customers each month. These conversations contain the blueprint for the company's growth, yet most organizations only see the tip of the iceberg of what's happening in these interactions. And these aren't small markets—we're talking insurance, travel, financial services, education—industries that form the backbone of the economy. We're not building another point solution. Our AI teammates become essential to every team that touches go-to-market—which is basically everyone at these companies. Sales performance, risk reduction, market intelligence—it all flows from turning real customer conversations into real-time organizational insight and action. When we deploy, we get pulled into C-suite discussions because we're offering more than reports; we're delivering a unified intelligence engine that changes how businesses operate and bends the growth trajectory of their company.

That's the high level. Here's where it gets interesting: We've spent years building something different. While others rushed to market with AI that looks good in demos but falls apart in production, we focused on the foundation. We built our own model orchestration platform and AI builder called "Wavelength" — tech that captures and amplifies our customers' own expertise in AI models. We ran over 500 experiments to ensure it truly learns to think like your best people. It works.

Now the stars have aligned. The latest AI capabilities multiply the impact of everything we've built. What once required armies of people happens automatically. Sales reps get served the very best strategies for overcoming tough objections from the AI's observations of all calls with that objection, marketing sees emerging trends before the competition, and product teams discover new feature needs directly from customer calls.

Our customers see it—they're pulling us into strategic conversations because we're delivering what we promise, and what we promise is like magic to companies that have been operating at 10% visibility for ages. It’s like upgrading from a grainy old tube tv to 4k HD. They can finally understand their customers clearly.

Our pipeline grows through word of mouth. The product speaks for itself and so we've barely spent on marketing (though that's about to change, because we're ready to scale).

The team is a huge part of this. We've been working together for years and have hit this perfect rhythm. We're scrappy, drama-free, and operate in hours and days, not weeks and months. One VP of Sales said we "move with the alacrity of a puma" (did you know pumas move with alacrity?). Our investor described our team as having “midwestern values with an east coast work ethic.” When OpenAI released its groundbreaking o1 model, we had new features live in 2 days that leveraged its incredible capabilities. We talk to every one of our customers multiple times a week. Our guiding principle is "undeniable value"—the idea that we deliver such clear ROI that no one questions the investment.

The results speak for themselves. Our customers come to us with PTSD from clunky, grainy call analysis tools. Once they experience our system, they say they have "the highest confidence we’ve ever had in any system capability by a landslide." We're no longer just part of a vendor evaluation. We're in their strategy sessions, helping them see and seize opportunities they couldn't see and seize before. We believe this is the future of go-to-market: AI teammates that turn every call into deeper organizational intelligence and supercharge every team's performance. We hope you'll join us in building it.

The Role

We're looking for a contract Support Engineer who brings:

• Strong proficiency in SQL
  

• Outstanding verbal communication skills
  

• Meticulous, detail-oriented approach
  

• Expertise in triaging customer issues effectively
  

• Excellent judgment in handling ambiguo