Care Coordinator Onboarding & Enrollment

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

We are seeking an Onboarding and Enrollment Care Coordinator who is passionate about connecting and engaging new members into the Oshi Health program. As a core member of the clinical team, you will take pride in supporting our mission and drive towards achievement of our member acquisition goals by verifying real time eligibility and ensuring each onboarding appointment is well prepared. You will have access to ongoing training and support from a GI focused team to help you develop an expertise with eligibility and insurance processes and digestive health conditions.

What you’ll do?

• Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers) to provide a whole-person approach to member care.
• Drive achievement of member acquisition targets by supporting a high volume of new members in enrolling and scheduling their first appointment through use of various channels: i.e. introductory phone/video calls, Live Chat, SMS, email, and/or in-app chat. 
• Function as a liaison to strengthen the interaction between healthcare providers and members and their families, effect resolution to issues, and ensure the onboarding visit is well prepared and well utilized.
• Possess billing and insurance expertise to verify insurance and eligibility for Oshi Health services prior to the initial visit; troubleshoot issues as they arise and effectively communicate with all stakeholders to ensure smooth member onboarding
• Engage new enrollees and potential members: educate them on the onboarding process, program benefits and assist members in overcoming barriers to enrollment such as app download and telemedicine related questions and issues.
• Communicate and explain the Oshi Health program qualifying criteria to ensure members understand eligibility and cost of care related to internal Oshi services prior to onboarding
• Develop and maintain positive member relationships through effective and timely communication throughout the enrollment process to ensure successful completion of the initial visit

• Assess for and address any technical difficulties that could be preventing member enrollment.
• Ability to own the outcome with timely responses both internally and externally with potential members, appropriate prioritization, and the ability to independently assess the level of communication and outreach required to achieve enrollment goals. 
• Manage key reports and track relevant data to identify successes and drive refinements in operational processes. 
• Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement. 

• Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination.

Who You Are?

• Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
• Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, e