Investigative Compliance Analyst - Legal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Roles and Responsibilities

• Collaborate on a broad range of global investigations related to potential violations of company policies or laws
• Conduct and support various investigative functions, including reviewing documents, performing research, preparing and conducting interviews, and drafting investigation reports
• Review and analyze emails, sales opportunity documents, financial documents, expense reports, and other materials for potential legal, ethics, policy violations
• Ensure that internal investigations are conducted in accordance with existing policies and procedures
• Develop recommendations for translating investigative findings into programmatic enhancements to help improve the daily operations of those programs
• Communicate and collaborate with business leaders and other stakeholders regarding investigative findings and remediation actions
• Conduct other compliance-related functions, including drafting policies, creating educational materials, etc.
• Track and maintain data regarding Speak Up reports
• Assess data for trends and patterns of alleged misconduct
• Contribute to reports regarding specific controls/investigations or aggregate data prepared for senior leadership
• Contribute to quarterly presentations for the Audit Committee of the Board of Directors
• Collaborate with ServiceNow colleagues on a global basis
• As appropriate, partner with outside legal counsel on investigative strategies and tactics

Job Summary

As an Investigative Compliance Analyst – Legal, you will be responsible for contributing to and leading critical activities designed to fully implement the ServiceNow Code of Ethics. This position plays a significant role in internal investigations undertaken by the Ethics & Compliance organization within the Legal Department at ServiceNow. This role will work collaboratively with members of the Ethics & Compliance, Legal, Employee Relations, Human Resources, Marketing, Global Partnerships and Channels, and Sales teams at ServiceNow. The successful candidate must radiate a “can-do” attitude.

This position reports to the Director, Legal – Investigations and will be based at a ServiceNow location in the United States. The successful candidate for this position will lead and support internal investigations undertaken by the Ethics & Compliance organization on a global basis and conduct a wide range of data analytics functions.

Qualifications

Job Requirements

• Education/experience typically acquired through advanced education (e.g., Bachelor’s degree) and typically 5 or more years' related work experience or an equivalent combination of education and experience (e.g., Master’s degree + 3 years' related work experience, 9 years' related work experience, etc.)

Qualifications

• 5 to 7+ years of conducting or supporting internal investigations, fraud, forensics, or regulatory compliance investigations at a global software/technology company, consulting firm, law firm, etc.
• Experience working with internal systems and data analysis tools
• Experience conducting electronic reviews using e-discovery platforms
• Proficiency with Microsoft Office applications, specifically Word, Excel and PowerPoint, and aptitude to learn and utilize other technology 
• Detail-oriented focus with strong project management, organization, prioritization, and time management skills 
• Excellent verbal and written communication skills
• Excellent interpersonal skills and proven ability to build strong working relationships with internal stakeholders over multiple geographical locations
• Proven ability to work independently and as part of a fast-paced team
• High integrity to handle sensitive legal, confidential, and personal information
• The ability to travel as necessary (estimated to be less than 5%)

Top candidates will have:

• CFE, CCEP/CCEP-I, or similar professional certifiation(s)
• Experience within a SaaS organization
• Experience with channel sales partners
• Familiarity with anti-bribery andanti-competition aut