Guest Service Coordinator

Position  Description

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: GSC I

Exempt/Non-Exempt: Non-Exempt  

Reports to: GSC III

Full or Part-time: Part-time  

Completion Date: February 2024  

Team:  Mens Residential Center

Position Summary: The Guest Services Coordinator (GSC) provides services of care for shelter guests assigned to them during their residency at Wheeler Mission and general guest support. This includes assisting the GSC II and GSC Ill with evening/weekend activities as assigned.

Key Duties and Responsibilities

Brief description of duties in order of priority

Resident Support: Assists with the daily operation of programs and creates a welcoming environment. Daily the GSC: 

• Checks guests in and out using guest software, in accordance with Wheeler policies and procedures. Inform staff of any guests not returning through written form.
• Provides guests with guidance when needed and appropriate, using approved techniques and scripture.
• Assists with monitoring meals, ensuring that assigned daily tasks are complete.
• Collaborates with other staff in facilitating nightly activities for the guests and supervises these activities.
• As appropriate to role, mediates disputes and records the incidents leaving this information for the Director and other program staff.
• Greets volunteers, showing them to their volunteer area and providing supervision as needed.
• Assists with special events and other program duties as assigned.

Administrative Responsibilities: Performs a variety of adm