Group Air Specialist - Toronto, ON - Bilingual French/English

Group Air Specialist – Toronto, ON - Bilingual French/English    

Embark on the next step in your career journey with Direct Travel!     

The experienced Group Air Specialist coordinates air travel arrangements for large incentive programs and business meetings. Applicant must be proficient in Sabre (preferred). 

This is a hybrid (currently two days in the office required) position.    

Office Location is Toronto, Ontario, Canada  

We have a “No excuse” culture, meaning our employees do not justify substandard performance or mistakes with excuses or by blaming others, but we work to find alternative solutions or strategies to overcome obstacles. As you will see below, one of our Core Beliefs is “Ownership.” Our employees reflect our Vision and Core Beliefs in everything we do.  

• Our Vision: Creators of business changing experiences helping people thrive. 
• Our Core Beliefs are:  
• HONOR – Building trust and respect requires acting with integrity.  
  • I choose the hard right, not the easy wrong.
• OWNERSHIP – We believe each individual has the power to create a brand experience. 
  • I choose my attitude and actions.
• GRIT – To honor our commitments and achieve excellence, we must act with tenacity and resilience. 
  • I choose to push through.
• HEART – Deep connections and loyalty require engaging others with mutual respect, kindness, and compassion. 
  • I choose to engage with care.
• COURAGE – In order to grow, we must bravely step into the space of discomfort. 
  • I choose bravery.
• CURIOSITY – To be our best, we must possess an intense desire to continually learn and seek a deeper understanding. 
  • I choose to dig to understand.

 Expedition Expectations       

• Provides the highest quality of customer service to participants.  
• Follows all Creative Group Standard Operating procedures for group travel.  
• Initiates preliminary air option to attendee for approval and does not ticket without consent.  
• Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.  
• Confirms best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program.  
• Adheres to turn around time parameters for each client based on volume and destination.  
• Is responsible for managing and ticketing group Air Blocks in compliance with airline rules and regulations.  
• Manages the overall program air budget throughout program planning and financial reconciliation post program.  
• Ensures all Attendee PNR’s comply with Creative Group/ DT policy and process.  
• Confirms personal air travel extensions for attendees and follows process for split bill to properly charge the participant and the program.