Procurement Agent Senior

Date Opened: Wednesday, September 03, 2025 12:00 AM

Close Date: Wednesday, September 17, 2025 12:00 AM

Department: Contracting and Procurement Department

Salary: $68,455.00 - $85,569.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

City Procurement is seeking a Procurement Agent Senior to join the Services & Technology Procurement Team in support of the acquisition of services at departmental and citywide levels. This position reports to the Services Procurement Manager within the Services & Technology Team and is responsible for performing all aspects of the more complex formal and informal procurement and contracting activities related to the acquisition of services for the City of Charlotte. This senior position will work closely with the Services Procurement Manager in coordinating and performing all aspects of procurement and contracting activities as well as contracts management and contracts administration tasks for departmental and citywide services contracts. The Service Procurement Agent Senior will also assist in ensuring vendor compliance with contract reporting requirements related, but not limited to, MWBE utilization and reporting, timely and accurate invoicing, and customer service.

Major Duties and Responsibilities:

• Facilitates procurement and contracting activities from intake to execution for all city departments as requested and at the citywide level as determined necessary.

• Provides consultation on activities that impact procurement processes to include contracting decisions, project planning, requirements development, and scope development.

• Performs all procurement activities with the highest level of integrity utilizing statutory guidelines, policies, procedures, and best business practices.

• Develops solicitation documents and facilitates informal and formal solicitation processes as required.

• Interfaces at all organizational levels to accomplish City Procurement and contracting objectives with the goal of optimizing procurement challenges, implementing process improvements, initiating cost savings measures, and securing best value products, solutions, and relationships.

• Performs in-depth research, fact finding, informal requests for information and other due diligence as may be required to support project requirements and contracting strategies

• Coordinates and facilitates all project meetings, helps prepare evaluation criteria and processes, advises project teams on acceptable processes, and coordinates other formalized process activities required to complete a project.

• Develops and negotiates all contractual documents as may be required.

• Identifies potential risks and makes recommendations for risk mitigation in collaboration with City Legal, Risk Management, Internal Audit, and stakeholders.

• Facilitates and supports dispute resolutions and vendor protests, working to ensure a strong contractually guided professional business relationship with all vendors.

• Acts as a liaison between the city and vendors to ensure best value contracts to achieve win/win relationships.

• Performs secondary contract administration, monitoring, and reporting as required.

• Prepares all necessary documents for requesting City Council approval for contract award, attends Council meetings for or with requesting departments as official procurement representative

• Responsible for proactively forecasting and managing all project assignments and keeping systems updated related to project tracking.

• Collaborates with the City’s Charlotte Business INClusion Program to ensure participation and inclusion of MWBE’s in contracting opportunities.

Knowledge, Skills & Abilities:

• Requires in-depth knowledge and hands-on experience with the solicitation for the procurement of s