Patient Svc Spec Clinics

Job Description:

Performs patient registration and office support duties of a complex nature. Provides quality customer service will meet and greet internal and external customers. Participates in the collection process of patient liability.

Position Qualifications/Minimum Requirements Experience:

• Required:
  • High School Diploma or equivalent. 
  • One (1) year of customer service experience.
  • One (1) year of registration experience in a hospital or clinic setting.
  • One (1) year of telephone etiquette. 
• Bilingual (English / Spanish) preferred but, not required. 
• Possess exceptional communication skills, critical thinking skills, multi-tasking skills, organizational skills and independent decision making skills.
• Proficiency in data entry and HIPAA regulations
• Providing clerical and patient related support in the functional areas of record keeping:
  • scheduling patients for appointments and referrals.
  • verification of patient demographics and insurance.
  • patient record filing / scanning.
  • preparation of patient billing and payments. 
  • Maintain office supplies.

Licenses/Certifications:

Preferred: Based on unique need, some facilities prefer American Heart Association (AHA) or American Red Cross(ARC) or American Safety and Health Institute (ASHI) BLS certification.